August Bank Holiday Weekend

sublimity · 02-08-2012, 16:39

Just had a look at the IR website and theres a lot of trains sold out already.

ALL trains to and from Rosslare are sold out on Monday!!! There will be a lot of angry people.

If only some trains were longer.....

ACustomer · 02-08-2012, 16:47

They used to provide extra/relief trains on the Rosslare route at Bank Holiday weekends. While they can't provide 6-car 22k trains, they could run one or two extra trains: the line is not exactly at full capacity on a Bank Holiday and there are loads of 3-car 22k sets now.

Mark Gleeson · 02-08-2012, 17:37

Rosslare trains are not sold out as there are no bookings being taken due inability to confirm 22k availability on specific services at this time.

James Howard · 02-08-2012, 19:00

Somebody for Irish Rail should go on a customer service course. How difficult would it be show the "not bookable" status on these trains?

Irish people are used to this sort of vagueness and uncertainty but they must be losing tourism trade when people try to book a train before they travel to Ireland, assume it is booked out and book a bus instead.

It is like this with everything at Irish Rail - little details not picked up on. Things like their endless inability to make the gents toilet at Connolly work properly, make the audible announcements work, make WiFi work, keep trains clean, have booking offices open their posted hours - the list goes on.

Inniskeen · 02-08-2012, 20:50

Quote:

Originally Posted by Mark Gleeson

Rosslare trains are not sold out as there are no bookings being taken due inability to confirm 22k availability on specific services at this time.

1340 Limerick today shown as sold out - hardly encourages business !

ACustomer · 02-08-2012, 21:09

Well, the 1340 Limerick to-day was scheduled to go via Nenagh due to line closure at Oola. It means that you get to Limerick after the bus connection from the 1400 Cork at Limerick Junction. Maybe it's a plot to make sure numbers are kept low on the Nenagh line (not that they have to do much more to ensure that....)

Thomas J Stamp · 03-08-2012, 09:33

Quote:

Originally Posted by Inniskeen

1340 Limerick today shown as sold out - hardly encourages business !

booked out with only 20-30 souls on board???

i assume that if it is not possible to reserve a seat on the train it just shows as booked out, bonkers stuff.

Inniskeen · 03-08-2012, 09:42

Quote:

Originally Posted by Thomas J Stamp

booked out with only 20-30 souls on board???

i assume that if it is not possible to reserve a seat on the train it just shows as booked out, bonkers stuff.

How do you buy a ticket online on a train that is booked out, even if it clearly isn't ?

Thomas J Stamp · 03-08-2012, 10:00

Quote:

Originally Posted by Inniskeen

How do you buy a ticket online on a train that is booked out, even if it clearly isn't ?

well, you cant. what they should say is that booking is not possible on this train instead of booked out.

anyway. not every seat is bookable.

and, whilst I'm at it, I have noticed the return of the booked seat leaflet in the 22ks being left on the seat instead of the the screen above the seat being used.

Jamie2k9 · 03-08-2012, 12:09

Quote:

and, whilst I'm at it, I have noticed the return of the booked seat leaflet in the 22ks being left on the seat instead of the the screen above the seat being used.

This is becoming more common over the last while and I think its more affective as it clearly lets people know the seats booked. A lot of people find the LED screens hard to read on the ICR's as there are not as bright and clear as the Mark 4's.

Inniskeen · 03-08-2012, 19:15

Thrown out of my seat on a 22k today by passenger waving a reservation for the seat I was occupying - no indication electronic or otherwise that the seat was reserved or indeed that that portion of the train contained reserved accommodation. Very messy, people with reservations shouldn't have hassle accessing the seats they have reserved while people who have not reserved seats (and often paid a premium walk up fare) should have some indication of what is reserved and what isn't.

James Howard · 04-08-2012, 10:31

This happened to me a while ago on an almost empty Sligo train - no indication at all. I refused to move as I had unpacked my laptop and stuff and the train was almost empty 5 minutes before departure.

I don't see why I should move if Irish Rail screwed up - it is up to them to make good the inconvenience to either the person having to move or the passenger with the reservation.

Even if they were to put a notice on the car that has the reservations (I think it is the one nearest the exits in Connolly) that would be a bit of a help.

02-08-2012, 16:39	#1
sublimity Really Regular Poster Join Date: Jan 2008 Location: Dublin Posts: 309	August Bank Holiday Weekend Just had a look at the IR website and theres a lot of trains sold out already. ALL trains to and from Rosslare are sold out on Monday!!! There will be a lot of angry people. If only some trains were longer.....

02-08-2012, 17:37	#3
Mark Gleeson Technical Officer Join Date: Dec 2005 Location: Coach C, Seat 33 Posts: 12,669	Rosslare trains are not sold out as there are no bookings being taken due inability to confirm 22k availability on specific services at this time. __________________ Unhappy with new timetable - let us know

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02-08-2012, 16:47	#2
ACustomer Really Regular Poster Join Date: Jan 2006 Posts: 767	They used to provide extra/relief trains on the Rosslare route at Bank Holiday weekends. While they can't provide 6-car 22k trains, they could run one or two extra trains: the line is not exactly at full capacity on a Bank Holiday and there are loads of 3-car 22k sets now.

02-08-2012, 19:00	#4
James Howard Really Really Regluar Poster Join Date: Aug 2009 Location: Sligo Line Posts: 1,115	Somebody for Irish Rail should go on a customer service course. How difficult would it be show the "not bookable" status on these trains? Irish people are used to this sort of vagueness and uncertainty but they must be losing tourism trade when people try to book a train before they travel to Ireland, assume it is booked out and book a bus instead. It is like this with everything at Irish Rail - little details not picked up on. Things like their endless inability to make the gents toilet at Connolly work properly, make the audible announcements work, make WiFi work, keep trains clean, have booking offices open their posted hours - the list goes on.

02-08-2012, 21:09	#6
ACustomer Really Regular Poster Join Date: Jan 2006 Posts: 767	Well, the 1340 Limerick to-day was scheduled to go via Nenagh due to line closure at Oola. It means that you get to Limerick after the bus connection from the 1400 Cork at Limerick Junction. Maybe it's a plot to make sure numbers are kept low on the Nenagh line (not that they have to do much more to ensure that....)

03-08-2012, 19:15	#11
Inniskeen Really Regular Poster Join Date: Oct 2010 Posts: 951	Thrown out of my seat on a 22k today by passenger waving a reservation for the seat I was occupying - no indication electronic or otherwise that the seat was reserved or indeed that that portion of the train contained reserved accommodation. Very messy, people with reservations shouldn't have hassle accessing the seats they have reserved while people who have not reserved seats (and often paid a premium walk up fare) should have some indication of what is reserved and what isn't.

04-08-2012, 10:31	#12
James Howard Really Really Regluar Poster Join Date: Aug 2009 Location: Sligo Line Posts: 1,115	This happened to me a while ago on an almost empty Sligo train - no indication at all. I refused to move as I had unpacked my laptop and stuff and the train was almost empty 5 minutes before departure. I don't see why I should move if Irish Rail screwed up - it is up to them to make good the inconvenience to either the person having to move or the passenger with the reservation. Even if they were to put a notice on the car that has the reservations (I think it is the one nearest the exits in Connolly) that would be a bit of a help.