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#1 |
Really Regular Poster
Join Date: Dec 2005
Posts: 585
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![]() I used the large longer-term Kent Station, Cork car park for the first time in quite a while and was pretty horrified at the way it operates.
Rather than a barrier-system like Heuston, it has pay-and-display. Problems: The machines weren't working properly and were refusing credit cards, others were refusing most coins. This resulted in a lot of passengers going in a mad panic trying to find a working machine. The other major problem is the inflexibility of the system. You have to decide how long you are going to stay away for in a multiple of days. If you were to end up missing the last train back to Cork, you could end up clamped and it could cost you a LOT of money. Where as in Heuston you'd simply pay at the ticket machine for the amount of time you'd actually spent in the car park. I don't know how they expect to operate what is basically a long-term car park facility with pay-and-display in Cork. It's totally stupid. Access to the station is also ridiculous via a very steep flight of stairs that goes up about the equivalent of several stories of a building. At the very least, IE, or the car park operator, need to invest in an appropriate ticket system and barriers rather than this cheapo approach. |
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#2 | ||||
IT Officer
Join Date: Sep 2007
Location: Greenwich, London
Posts: 1,860
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With respect, we haven't seen many complaints; most have been that it was too expensive rather than anything else. |
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#3 |
Really Regular Poster
Join Date: Dec 2005
Posts: 585
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![]() Well, on the morning I went there I was rushing for a train. You don't always have time to go wandering around looking for an attendant. This car park is at least as big as the space in Heuston, if not slightly larger. How the heck was I supposed to know there was an attended hut, or that it accepted payment?! No signs, no nothing!
There were no obvious signs directing towards any hut. The machines did not work properly. It's completely inflexible, i.e. you have to decide how long you're going to stay before you go. So what if you haven't seen cars clamped there? Are you suggesting that I just leave my car there after the ticket expires if I'm delayed in Dublin and hope that they don't clamp it?! The release fee is astronomical. Anyway, obviously my opinion is of no consequence and CIE are a wonderfully well organised company who would never do anything that might inconvenience passengers! All hail CIE! With respect, I use many other car parks and on a regular basis e.g. airports, and railway (UK and elsewhere) and the facility at kent station while it's roomy, is very poorly organised and managed. Last edited by MrX : 15-01-2009 at 13:35. |
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#4 |
IT Officer
Join Date: Sep 2007
Location: Greenwich, London
Posts: 1,860
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![]() Fair points. There's certainly plenty of room for improvement, and if you don't know the options they certainly don't make it obvious what they are.
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