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20-10-2007, 23:27 | #1 |
Registered user
Join Date: Dec 2005
Location: Kildare
Posts: 1,555
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Obviously everyone on your train was entitled to a refund of sorts. A one hour delay is rather substantial.
This highlights yet again the poor exposition of the customer charter and the performance of IE management in terms of performing basic tasks that they themselves have set out. We recently had Barry Kenny on the radio talking about the new EU legislation. He went on about the charter and IEs position on lates trains. He spoke as if they had invented the process and how it is (apparently) better that the EU proposal. He also mentioned that staff had once stood on platforms handing out forms in relation to "refunds". That happened in Heuston and we are in no doubt that it was as a result of pressure applied from here. Why? Because we had members on the affected trains. In general the customer charter is a disgrace. Why? Because despite its early promotion it is now hidden like so much else in that place. I would assume that StephenM was not told about the ticket refund policy. |
20-10-2007, 23:40 | #2 |
Regular Poster
Join Date: Nov 2006
Location: Back using the car due poor service
Posts: 135
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It was only through these forums that I became aware of the guidelines of the refund policy. The refund forms were sitting on the Customer Service desk, not sure if they are always there.
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20-10-2007, 23:51 | #3 |
Local Liaison Officer
Join Date: Dec 2006
Posts: 5,442
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23-10-2007, 21:22 | #4 |
IT Officer
Join Date: Sep 2007
Location: Greenwich, London
Posts: 1,860
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The new EU regulations are only going to apply to cross-border trains until the middle of the next decade, from what I've seen, and the Enterprise charter is already pretty good.
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23-10-2007, 21:31 | #5 |
Really Regular Poster
Join Date: Mar 2007
Location: Rosslare Line
Posts: 600
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One hour delay Ouch!, Feel sorry for the Galway passengers doh.. I think its a complete 100% refund. or 50%. If you were on (I.E) the Cork 1st class then its 100% Refund and a Sorry from the First class Host.
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18-11-2007, 12:01 | #6 |
Regular Poster
Join Date: Nov 2006
Location: Back using the car due poor service
Posts: 135
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Just to say I got a €15 refund in the post this week along with a letter explaining what went wrong in an informative manner. To be honest I was very surprised by the explaination and very happy with the service. IE are in my good books now.
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18-11-2007, 18:55 | #7 |
Really Regular Poster
Join Date: Mar 2007
Location: Rosslare Line
Posts: 600
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It depends on who replys back to you, My attitude on Iarnrod Eireann has also completly changed regarding personal writings to the company.........
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