Intercity Food / Catering experience

MrX · 18-06-2006, 20:37

I was on a train from Cork - Dublin on Friday (19:30 hrs served by a MK3 set) The catering trolley was selling Apple Danishes with green mould on them! Either they're not storing the food correctly i.e. in a chilled area or they're letting things go past their sell-by date.

Either way, IE need to seriously improve their catering standards. It just doesn't look good and it would put me off eating on-board an older intercity train again!

Anyone had similar experiences?

Mark Gleeson · 18-06-2006, 20:41

You should have bought the Danish as evidence and photograph it, the one things that gets IE's back up is proof we all know but proving it is impossible unless we have that photo

We are going to start getting nasty, so take the 10 minutes to write it all down and send it to Irish Rail, we are going to start playing hard ball, you are entitled to a response within 14 days, chances are you will never here a word but again we can prove Irish Rail are a useless bunch of wasters when it comes to dealing with customer service issues

Red Alert · 20-06-2006, 12:01

It might be a good idea to CC your letter to the health and safety authority, or maybe informally ring them to give them a tip off.

Oisin88 · 24-07-2006, 18:04

What about a lunch time train running out of sandwiches and soft drinks only half way across the country?

18-06-2006, 20:37	#1
MrX Really Regular Poster Join Date: Dec 2005 Posts: 585	Intercity Food / Catering experience I was on a train from Cork - Dublin on Friday (19:30 hrs served by a MK3 set) The catering trolley was selling Apple Danishes with green mould on them! Either they're not storing the food correctly i.e. in a chilled area or they're letting things go past their sell-by date. Either way, IE need to seriously improve their catering standards. It just doesn't look good and it would put me off eating on-board an older intercity train again! Anyone had similar experiences?

18-06-2006, 20:41	#2
Mark Gleeson Technical Officer Join Date: Dec 2005 Location: Coach C, Seat 33 Posts: 12,669	You should have bought the Danish as evidence and photograph it, the one things that gets IE's back up is proof we all know but proving it is impossible unless we have that photo We are going to start getting nasty, so take the 10 minutes to write it all down and send it to Irish Rail, we are going to start playing hard ball, you are entitled to a response within 14 days, chances are you will never here a word but again we can prove Irish Rail are a useless bunch of wasters when it comes to dealing with customer service issues Last edited by Mark Gleeson : 18-06-2006 at 21:10.

24-07-2006, 18:04	#4
Oisin88 Member Join Date: May 2006 Location: Dublin Posts: 608	No Food What about a lunch time train running out of sandwiches and soft drinks only half way across the country?

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20-06-2006, 12:01	#3
Red Alert Regular Poster Join Date: Feb 2006 Posts: 33	It might be a good idea to CC your letter to the health and safety authority, or maybe informally ring them to give them a tip off.