New Ticket Vending Machine Software

Mark Gleeson · 02-07-2008, 23:03

It appeared over the weekend, smaller sized text and the keyboard now appears on the front screen as well as the 4 most frequent options at that station

Far more graphical now and much better for zonal tickets

Pearse still can't issue a ticket to a Heuston side destination, but they finally removed Airport off the system instead of making it actually issue the DART to Airport ticket

Thomas Ralph · 03-07-2008, 16:33

Well, I missed my train in yesterday because of the extra time I spent trying to comprehend the new layout. But it's far more sensible.

I rather doubt though that the quick ticket choices are the most popular at the station because the five selections at Sandymount are all single journeys and the destinations include Greystones and Sutton. A return to Connolly surely sells many multiples of those two choices...

Laois Commuter · 03-07-2008, 19:16

Quote:

Originally Posted by Mark Gleeson

Pearse still can't issue a ticket to a Heuston side destination, but they finally removed Airport off the system instead of making it actually issue the DART to Airport ticket

Interesting, as Kildare can issue to Drogheda, Dundalk and Connolly (didn't try Pearse)

LC

Mark Gleeson · 03-07-2008, 19:22

Well if you could tell us the fare quoted for Connolly, Drogheda or Dundalk as well as the station the TVM is at we can finally confirm if the TVM can issue tickets valid for the Luas/90 bus

We asked for this March 2006, told 3 months

luasifer · 05-07-2008, 10:45

It is beyond comprehension that the ticket machines in any dublin area station cannot issue a ticket to all other stations in the Dublin area. Whats worse is the staff dont seem to think anything of this or see that people would want to do this.

For example one day I was travelling from Merrion Square to Sallins/Naas. I normally walk over and get the Luas at Busaras or Connolly. However it was lashing rain so I said I'd take the Dart to Connolly. I went into Pearse Station and asked for a ticket to Sallins and Naas (knowing in my head this would cause confusion). I was told that I had to get the train in Heuston Station, to which I replied that I knew that but wanted to use the dart&luas to get there. The ticket office person said they could only issue me a ticket from Heuston to Sallins&Naas if I wanted but not from Pearse. I ended up just getting a ticket to Connolly and having to use 3 tickets to get home when if the machines were programmed correctly and the staff trained correctly I would have only had to use 1 and my journey would have been cheaper.

It is utter incompetance. I also noted that the machines at some dart stations (eg: Salthill & Monkstown) cannot issue tickets to Belfast. Is it so unlikely that someone there might want to take Dart to Connolly and train to Belfast!

Mark Gleeson · 05-07-2008, 10:54

Guy in Pearse can issue the ticket, this is the usual couldn't be arsed IE approach

Complain, include three tickets demand refund, at least 1.45 difference, not acceptable

plant43 · 07-07-2008, 08:15

Quote:

Originally Posted by Mark Gleeson

Well if you could tell us the fare quoted for Connolly, Drogheda or Dundalk as well as the station the TVM is at we can finally confirm if the TVM can issue tickets valid for the Luas/90 bus

We asked for this March 2006, told 3 months

I tried Newbridge -> Dundalk this morning and was quoted 32.30 for a single from the TVM.

Mark Gleeson · 07-07-2008, 08:51

Shock the TVM can issue Luas valid tickets!

Of course the majority don't know that there probably now is a 'Dublin City Centre' destination

Mark Hennessy · 07-07-2008, 08:57

Quote:

Originally Posted by Mark Gleeson

Shock the TVM can issue Luas valid tickets!

Of course the majority don't know that there probably now is a 'Dublin City Centre' destination

Good news!

Can it issue tickets to Luas destinations or just City Centre?

2 years to get this far, come on Irish Rail, at least now advertise the fact that customers traveling into Heuston can get Luas valid tickets!

Mark Hennessy · 31-07-2008, 10:01

In an amazing display of pro-activeness, Irish Rail have placed visible adverts over each Ticket Machine stating that they now sell Weekly and Monthly commuter tickets.

I used the machines in Connolly and they were extremely slow. So slow, a customer would have walked away.
It seemed to be a local issue though as the ones in Maynooth were a little faster.

So the machines still only sell Irish Rail only monthly tickets, how about a next step where they list other tickets such as Monthly Bus / Rail and Monthly Bus /Rail / Luas?

Even if they dont sell them from the TVM, they could highlight the fact they are available for sale.

Mark Gleeson · 31-07-2008, 10:07

I managed to crash one of the TVM's last week, screen wouldn't redraw correctly. Noticeably slower than in the past

As we all know Irish Rail staff don't know how to issue several of the monthly tickets

Bit of research tells me the Luas + 90 ticket has Luas + 90 on it so its valid, but the ticket is refused by the station turnstiles, yet another wonderful mess thanks the geniuses in Irish Rail

ThomasJ · 07-09-2008, 18:56

Can anyone explain why someone travelling from skerries or balbriggan using a monthly rail only ticket has to pay €13 more (103) than someone from rush and lusk who pays only €90. I saw this checking out the zonal prices on the machine.

Its the same for greystones to kilcoole. Bray is cheaper again.

Note: the bus and rail monthly is sixteen euros dearer at €119 and covers as far as balbriggan and kilcoole as well as dublin bus and nitelink (source: dublin bus website)

clockwork orange · 07-09-2008, 19:42

Quote:

Originally Posted by ThomasJ

Can anyone explain why someone travelling from skerries or balbriggan using a monthly rail only ticket has to pay €13 more (103) than someone from rush and lusk who pays only €90. I saw this checking out the zonal prices on the machine.

Its the same for greystones to kilcoole. Bray is cheaper again.

Note: the bus and rail monthly is sixteen euros dearer at €119 and covers as far as balbriggan and kilcoole as well as dublin bus and nitelink (source: dublin bus website)

Inner hop only valid to Rush and Lusk unfortunately.

dowlingm · 09-09-2008, 03:19

Jayz lads by the sound of things they didn't buy new TVMs but retooled Dempsey's voting machines instead!

Mark Gleeson · 07-09-2008, 19:05

Short hop zone monthly is 103.00 euro according to the book, not 113.00

The Inner hop boundary is Donabate/Bray/Maynooth/Hazelhatch

02-07-2008, 23:03	#1
Mark Gleeson Technical Officer Join Date: Dec 2005 Location: Coach C, Seat 33 Posts: 12,669	New Ticket Vending Machine Software It appeared over the weekend, smaller sized text and the keyboard now appears on the front screen as well as the 4 most frequent options at that station Far more graphical now and much better for zonal tickets Pearse still can't issue a ticket to a Heuston side destination, but they finally removed Airport off the system instead of making it actually issue the DART to Airport ticket __________________ Unhappy with new timetable - let us know

03-07-2008, 19:22	#4
Mark Gleeson Technical Officer Join Date: Dec 2005 Location: Coach C, Seat 33 Posts: 12,669	Well if you could tell us the fare quoted for Connolly, Drogheda or Dundalk as well as the station the TVM is at we can finally confirm if the TVM can issue tickets valid for the Luas/90 bus We asked for this March 2006, told 3 months __________________ Unhappy with new timetable - let us know

05-07-2008, 10:54	#6
Mark Gleeson Technical Officer Join Date: Dec 2005 Location: Coach C, Seat 33 Posts: 12,669	Guy in Pearse can issue the ticket, this is the usual couldn't be arsed IE approach Complain, include three tickets demand refund, at least 1.45 difference, not acceptable __________________ Unhappy with new timetable - let us know

07-07-2008, 08:51	#8
Mark Gleeson Technical Officer Join Date: Dec 2005 Location: Coach C, Seat 33 Posts: 12,669	Shock the TVM can issue Luas valid tickets! Of course the majority don't know that there probably now is a 'Dublin City Centre' destination __________________ Unhappy with new timetable - let us know

31-07-2008, 10:07	#11
Mark Gleeson Technical Officer Join Date: Dec 2005 Location: Coach C, Seat 33 Posts: 12,669	I managed to crash one of the TVM's last week, screen wouldn't redraw correctly. Noticeably slower than in the past As we all know Irish Rail staff don't know how to issue several of the monthly tickets Bit of research tells me the Luas + 90 ticket has Luas + 90 on it so its valid, but the ticket is refused by the station turnstiles, yet another wonderful mess thanks the geniuses in Irish Rail __________________ Unhappy with new timetable - let us know

03-07-2008, 16:33	#2
Thomas Ralph IT Officer Join Date: Sep 2007 Location: Greenwich, London Posts: 1,860	Well, I missed my train in yesterday because of the extra time I spent trying to comprehend the new layout. But it's far more sensible. I rather doubt though that the quick ticket choices are the most popular at the station because the five selections at Sandymount are all single journeys and the destinations include Greystones and Sutton. A return to Connolly surely sells many multiples of those two choices...

05-07-2008, 10:45	#5
luasifer Regular Poster Join Date: Sep 2006 Posts: 37	It is beyond comprehension that the ticket machines in any dublin area station cannot issue a ticket to all other stations in the Dublin area. Whats worse is the staff dont seem to think anything of this or see that people would want to do this. For example one day I was travelling from Merrion Square to Sallins/Naas. I normally walk over and get the Luas at Busaras or Connolly. However it was lashing rain so I said I'd take the Dart to Connolly. I went into Pearse Station and asked for a ticket to Sallins and Naas (knowing in my head this would cause confusion). I was told that I had to get the train in Heuston Station, to which I replied that I knew that but wanted to use the dart&luas to get there. The ticket office person said they could only issue me a ticket from Heuston to Sallins&Naas if I wanted but not from Pearse. I ended up just getting a ticket to Connolly and having to use 3 tickets to get home when if the machines were programmed correctly and the staff trained correctly I would have only had to use 1 and my journey would have been cheaper. It is utter incompetance. I also noted that the machines at some dart stations (eg: Salthill & Monkstown) cannot issue tickets to Belfast. Is it so unlikely that someone there might want to take Dart to Connolly and train to Belfast!

31-07-2008, 10:01	#10
Mark Hennessy Membership Officer Join Date: Dec 2005 Location: Maynooth Posts: 1,116	In an amazing display of pro-activeness, Irish Rail have placed visible adverts over each Ticket Machine stating that they now sell Weekly and Monthly commuter tickets. I used the machines in Connolly and they were extremely slow. So slow, a customer would have walked away. It seemed to be a local issue though as the ones in Maynooth were a little faster. So the machines still only sell Irish Rail only monthly tickets, how about a next step where they list other tickets such as Monthly Bus / Rail and Monthly Bus /Rail / Luas? Even if they dont sell them from the TVM, they could highlight the fact they are available for sale.

07-09-2008, 18:56	#12
ThomasJ Member Join Date: Dec 2005 Location: Clonsilla Posts: 2,812	Can anyone explain why someone travelling from skerries or balbriggan using a monthly rail only ticket has to pay €13 more (103) than someone from rush and lusk who pays only €90. I saw this checking out the zonal prices on the machine. Its the same for greystones to kilcoole. Bray is cheaper again. Note: the bus and rail monthly is sixteen euros dearer at €119 and covers as far as balbriggan and kilcoole as well as dublin bus and nitelink (source: dublin bus website) Last edited by ThomasJ : 07-09-2008 at 19:00.

09-09-2008, 03:19	#14
dowlingm Really Really Regluar Poster Join Date: Aug 2006 Location: Toronto, Canada Posts: 1,371	Jayz lads by the sound of things they didn't buy new TVMs but retooled Dempsey's voting machines instead!

07-09-2008, 19:05	#15
Mark Gleeson Technical Officer Join Date: Dec 2005 Location: Coach C, Seat 33 Posts: 12,669	Short hop zone monthly is 103.00 euro according to the book, not 113.00 The Inner hop boundary is Donabate/Bray/Maynooth/Hazelhatch __________________ Unhappy with new timetable - let us know

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