Technical glitches with forum

Mark Gleeson · 17-07-2007, 23:18

We have had some reports of problems with the forum, people not being able see certain posts and threads

We have run a array of tests and rebuilds on the database but there has been no difference. We do have a backup but as there has been no loss of data its not much use

The issue only effects users viewing threads they have posted in themselves in the last 2 or so days

If you encounter a problem please pm me or email me the following details

The url of the thread/post
Whats wrong?
Your username

Thanks

Edit it appears any attachment greater than 64kb is getting truncated to 64kb, will be going to backup on attachments this evening

Mark Gleeson · 18-07-2007, 10:56

Update on this is its not vbulletin it appears php is refusing to read more than 64kb of anything so

1. The files in the reports area of the members site are also refusing to download, the files read fine if ftp'ed to my machine or accessed directly. The members area requires a login so we use fpassthru to deliver the files, its not working correctly

2. Any attachment greater than 64kb will not download fully

3. There may be some werid behaviour in some larger threads

eugene · 18-07-2007, 11:32

Don't know too much about PHP and all that. What PHP version is being run on the web server (is the server Apache etc?), is there a patch available to get over this issue or issues?

Mark Gleeson · 18-07-2007, 11:34

A ticket has been logged with our hosts

Thomas J Stamp · 18-07-2007, 15:58

PAAAAAAAUUUUUUUUUUUUUUUUUUUUUUULLLLLLLLLLLLLL!!!!! !!!!!!!!!!!!!!!!!!!!

Mark Gleeson · 19-07-2007, 14:47

Ok there is a reconfiguration coming in the next few minutes so if the forum vanished for a short while don't be worried

This should solve the attachments and members area problem and should solve the funny thread truncation issue as a side effect.

We really do need a screen shot of what you get when the posts are missing since we can't recreate it

philip · 19-07-2007, 18:17

Quote:

Originally Posted by Thomas J Stamp

PAAAAAAAUUUUUUUUUUUUUUUUUUUUUUULLLLLLLLLLLLLL!!!!! !!!!!!!!!!!!!!!!!!!!

^^^^What he said^^^^^

Mark Gleeson · 20-07-2007, 12:41

After discussions with our hosting company the issue was resolved at about 13:15 today, it will take a number of hours to filter through but as far as I can tell all the issues reported have been resolved.

The problem appeared to be a issue with the software configuration on the server, which was beyond our control

During the transfer two posts in the Weather Thread where lost, these will be restored in due course

Mark Gleeson · 23-01-2008, 13:00

Slight DNS issue today will resolve itself from 5pm onwards when the .ie domain reloads

Access to forum.platform11.org should continue to function

maxheadroom · 24-01-2008, 12:26

Quote:

Originally Posted by Mark Gleeson

Slight DNS issue today will resolve itself from 5pm onwards when the .ie domain reloads

Access to forum.platform11.org should continue to function

Trying to access www.railusers.ie from behind TCD's firewall is giving me a letshost.ie holding page

Mark Gleeson · 24-01-2008, 13:45

Its working fine, it appears the heanet system is caching the ip address way too long

Just trying to confirm where people are having trouble getting to us from

markpb · 24-01-2008, 14:38

Quote:

Originally Posted by maxheadroom

Trying to access www.railusers.ie from behind TCD's firewall is giving me a letshost.ie holding page

Quote:

Originally Posted by Mark Gleeson

Just trying to confirm where people are having trouble getting to us from

Same thing is happening for me at work on Eircom DSL. Could be my companies proxy though.

Mark Gleeson · 24-01-2008, 14:42

Probably a proxy thing, I know the boys in Irish Rail can see us still and I know Google is still crawling

24 hour to propagate thing

17-07-2007, 23:18	#1
Mark Gleeson Technical Officer Join Date: Dec 2005 Location: Coach C, Seat 33 Posts: 12,669	Technical glitches with forum We have had some reports of problems with the forum, people not being able see certain posts and threads We have run a array of tests and rebuilds on the database but there has been no difference. We do have a backup but as there has been no loss of data its not much use The issue only effects users viewing threads they have posted in themselves in the last 2 or so days If you encounter a problem please pm me or email me the following details The url of the thread/post Whats wrong? Your username Thanks Edit it appears any attachment greater than 64kb is getting truncated to 64kb, will be going to backup on attachments this evening Last edited by Mark Gleeson : 18-07-2007 at 10:33.

18-07-2007, 10:56	#2
Mark Gleeson Technical Officer Join Date: Dec 2005 Location: Coach C, Seat 33 Posts: 12,669	Update on this is its not vbulletin it appears php is refusing to read more than 64kb of anything so 1. The files in the reports area of the members site are also refusing to download, the files read fine if ftp'ed to my machine or accessed directly. The members area requires a login so we use fpassthru to deliver the files, its not working correctly 2. Any attachment greater than 64kb will not download fully 3. There may be some werid behaviour in some larger threads Last edited by Mark Gleeson : 18-07-2007 at 11:12.

18-07-2007, 15:58	#5
Thomas J Stamp Chairman/Publicity Join Date: Dec 2005 Location: The Home of Hurling Posts: 2,708	PAAAAAAAUUUUUUUUUUUUUUUUUUUUUUULLLLLLLLLLLLLL!!!!! !!!!!!!!!!!!!!!!!!!! __________________ We are the passengers

23-01-2008, 13:00	#9
Mark Gleeson Technical Officer Join Date: Dec 2005 Location: Coach C, Seat 33 Posts: 12,669	Slight DNS issue today will resolve itself from 5pm onwards when the .ie domain reloads Access to forum.platform11.org should continue to function __________________ Unhappy with new timetable - let us know

24-01-2008, 13:45	#11
Mark Gleeson Technical Officer Join Date: Dec 2005 Location: Coach C, Seat 33 Posts: 12,669	Its working fine, it appears the heanet system is caching the ip address way too long Just trying to confirm where people are having trouble getting to us from __________________ Unhappy with new timetable - let us know

18-07-2007, 11:32	#3
eugene Member Join Date: Dec 2005 Posts: 132	Don't know too much about PHP and all that. What PHP version is being run on the web server (is the server Apache etc?), is there a patch available to get over this issue or issues?

18-07-2007, 11:34	#4
Mark Gleeson Technical Officer Join Date: Dec 2005 Location: Coach C, Seat 33 Posts: 12,669	A ticket has been logged with our hosts

19-07-2007, 14:47	#6
Mark Gleeson Technical Officer Join Date: Dec 2005 Location: Coach C, Seat 33 Posts: 12,669	Ok there is a reconfiguration coming in the next few minutes so if the forum vanished for a short while don't be worried This should solve the attachments and members area problem and should solve the funny thread truncation issue as a side effect. We really do need a screen shot of what you get when the posts are missing since we can't recreate it

20-07-2007, 12:41	#8
Mark Gleeson Technical Officer Join Date: Dec 2005 Location: Coach C, Seat 33 Posts: 12,669	After discussions with our hosting company the issue was resolved at about 13:15 today, it will take a number of hours to filter through but as far as I can tell all the issues reported have been resolved. The problem appeared to be a issue with the software configuration on the server, which was beyond our control During the transfer two posts in the Weather Thread where lost, these will be restored in due course

24-01-2008, 14:42	#13
Mark Gleeson Technical Officer Join Date: Dec 2005 Location: Coach C, Seat 33 Posts: 12,669	Probably a proxy thing, I know the boys in Irish Rail can see us still and I know Google is still crawling 24 hour to propagate thing __________________ Unhappy with new timetable - let us know

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