Irish Rail Catering Survey

[Colm Moore]

http://www.irishrail.ie/cat_news.jsp?i=4511&p=116&n=237

Catering Survey
24 April 2012

We are continuously making every effort to improve the on board experience for you, our customer. As part of this process we would appreciate your feedback on our current catering service. Please take a few minutes to fill in the survey to let us have your views. Your input will be totally confidential and will help us to more closely reflect customer expectations. Catering Survey.

[Destructix]

Can see very little or no positive feedback results in this survey.

[Mark Gleeson]

Being objective

1. Rail Gourmet present a far more professional public image, uniform, name badges etc

2. Absence of catering on a train where advertised is a rare event compared to days of old

3. Range carried by trolley is vastly improved over previous

The only major issue is price

[Colm Moore]

Getting a hot meal and prompt service in the dining car would be nice.

[Thomas Ralph]

Prices are fine compared to coffee shops/bars, I suppose. But the last two times I've travelled, the advertised catering service hasn't been delivered (one shop only instead of full meals and one no service instead of shop and trolley).

[dowlingm]

That there is no complimentary refreshment offering of any kind in Citygold/Premier and just an orange juice in Enterprise First is a joke. At minimum there should be free soft drinks/beverages with for-pay meals which would be similar to First Great Western's offering.