[13/08/09] 1400 Heuston-Cork

Thomas Ralph · 13-08-2009, 13:35

This service is running at least half an hour late and is using a mark 3 set. Presumably connected to the late arrival of the 1030 Cork-Heuston. Reservations are not being honoured, and as it's one of the services with €10 tickets, it's excessively busy.

Passengers queued for up to an hour at platform 5, but the train was changed to platform 4, and it became every man for himself.

Passengers without seats are being advised to travel on the 1500 service at no extra charge.

Any person who arrives more than an hour late at their final destination station, whether this is on the 1400 service or otherwise, is entitled to a 50% refund.

Mark Gleeson · 13-08-2009, 13:41

Anyone on the 14:00 who is standing with a reservation ticket 100% refund applies

http://www.railusers.ie/passenger_in...rvice_failures

Thomas Ralph · 13-08-2009, 13:53

It would appear from the below that anyone who was told by IÉ staff to get on the 1500 train can claim their €10 back as well. What do you think?

Quote:

If you reserved a seat and Iarnród Éireann are unable to provide you with a seat and no other seat of similar standard on the same service is available for you, you are entitled to a full refund of the single fare

Mark Gleeson · 13-08-2009, 13:55

Sure can

CTC reporting 26 minutes late currently

Thomas Ralph · 13-08-2009, 14:07

What form do they fill in?

Mark Gleeson · 13-08-2009, 14:25

http://www.railusers.ie/passenger_in...ty_heuston.pdf

State "reserved seat not honored" or "train full, reserved seat not honored, travelled later service"

13-08-2009, 13:35	#1
Thomas Ralph IT Officer Join Date: Sep 2007 Location: Greenwich, London Posts: 1,860	[13/08/09] 1400 Heuston-Cork This service is running at least half an hour late and is using a mark 3 set. Presumably connected to the late arrival of the 1030 Cork-Heuston. Reservations are not being honoured, and as it's one of the services with €10 tickets, it's excessively busy. Passengers queued for up to an hour at platform 5, but the train was changed to platform 4, and it became every man for himself. Passengers without seats are being advised to travel on the 1500 service at no extra charge. Any person who arrives more than an hour late at their final destination station, whether this is on the 1400 service or otherwise, is entitled to a 50% refund.

13-08-2009, 13:41	#2
Mark Gleeson Technical Officer Join Date: Dec 2005 Location: Coach C, Seat 33 Posts: 12,669	Anyone on the 14:00 who is standing with a reservation ticket 100% refund applies http://www.railusers.ie/passenger_in...rvice_failures __________________ Unhappy with new timetable - let us know

13-08-2009, 13:55	#4
Mark Gleeson Technical Officer Join Date: Dec 2005 Location: Coach C, Seat 33 Posts: 12,669	Sure can CTC reporting 26 minutes late currently __________________ Unhappy with new timetable - let us know

13-08-2009, 14:25	#6
Mark Gleeson Technical Officer Join Date: Dec 2005 Location: Coach C, Seat 33 Posts: 12,669	http://www.railusers.ie/passenger_in...ty_heuston.pdf State "reserved seat not honored" or "train full, reserved seat not honored, travelled later service" __________________ Unhappy with new timetable - let us know

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13-08-2009, 14:07	#5
Thomas Ralph IT Officer Join Date: Sep 2007 Location: Greenwich, London Posts: 1,860	What form do they fill in?