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#1 |
Member
Join Date: Jan 2007
Location: Kilcurry
Posts: 501
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![]() Although they used this yesterday, there was no queuing at the 15.20 yesterday... I'm not sure about later times... they were however implementing it today... They checked tickets on entering the "lounge"? and then you were told go to row 2 or three as the seats filled... as soon as the doors opened it was sort of a free for all.. the girl at the door did tell people to wait in their queues but as more people skipped, it became obvious that the system in place was badly flawed!! more like a ryanair flight!!
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#2 |
Member
Join Date: Jan 2007
Location: Kilcurry
Posts: 501
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![]() Ie trying a third attempt at queuing system.
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#3 |
Member
Join Date: Jan 2007
Location: Kilcurry
Posts: 501
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![]() this attempt worked reasonably well... They blocked off the sections where people could get through and an ie person prevented people from "skipping" the queue.... we'll see how long that lasts!
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#4 |
Member
Join Date: Jan 2007
Location: Kilcurry
Posts: 501
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![]() I've come to the conclusion over the past week that the queues in the waiting area are at the whim of whoever is looking after them. If you are blonde and female staff member god help you if you even try to bypass the Q. If you are male and your name starts with D and ends with n it seems you tell everyone to follow the Q and then let everyone out the door anyway... and basically turn it into a ryanair type Q... everyone for themselves..
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#5 |
Local Liaison Officer
Join Date: Dec 2006
Posts: 5,442
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![]() Two options
1. Empty rows of seats one at a time. Put people with bookings in the front row. 2. Why not set up the waiting area in the order as the carriages? I don't know how many seats are in the waiting area or if the carriages are numbered, but if the carriages are numbered such that 1 is at the Belfast end and 7 is at the Dublin end, set up the waiting area similarly (they will need 7 laminated A4 pages with the numbers 1-7 and some Blu-tack). For bookings let all the 1s out, then the 2s and so on. Then let large groups out and then let the people without bookings out. Let first / premier out any time they want to. The only problem is that all the 1s would arrive at carriage 1 at the same time and so on. The carriages can be serviced in the order 1-7. The last thing you want is all the 7s going first and obstructing the platform for everyone else.
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#6 |
Member
Join Date: Jan 2007
Posts: 95
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![]() The coaches are not numbered in any visible way and also not ordered. I traveled on the Enterprise for the first time two weeks ago. I had a reservation in coach 4. Since nothing was labeled, I just counted from a random end of the train and the fourth coach happened to actually be number 4 - there even was a print-out with my name above my seat.
On the way back, I asked a NI Railways chap on the platform at Belfast Central why the coaches were not labeled on the outside. His reply was "Well, sometimes they are." Brilliant. He happened to know which one number four was that day but he mentioned that they come in random order. Also, this time around, the reservation slips above the seats were from some previous journey. Why is it actually that in Ireland, there has to be queueing for trains? Why not just let everyone onto the platform as they do everywhere else in the world, have the train come in ready to board, open all doors and let people go to their seats? |
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#7 |
Really Really Regluar Poster
Join Date: Aug 2006
Location: Toronto, Canada
Posts: 1,371
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![]() It would be nice to think that we could simply bin CIE and have NIR run the whole thing but it seems Transfarce have the same attitude to customer needs!
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