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#1 |
IT Officer
Join Date: Sep 2007
Location: Greenwich, London
Posts: 1,860
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![]() This service is running at least half an hour late and is using a mark 3 set. Presumably connected to the late arrival of the 1030 Cork-Heuston. Reservations are not being honoured, and as it's one of the services with €10 tickets, it's excessively busy.
Passengers queued for up to an hour at platform 5, but the train was changed to platform 4, and it became every man for himself. Passengers without seats are being advised to travel on the 1500 service at no extra charge. Any person who arrives more than an hour late at their final destination station, whether this is on the 1400 service or otherwise, is entitled to a 50% refund. |
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#2 |
Technical Officer
Join Date: Dec 2005
Location: Coach C, Seat 33
Posts: 12,669
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![]() Anyone on the 14:00 who is standing with a reservation ticket 100% refund applies
http://www.railusers.ie/passenger_in...rvice_failures
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#3 | |
IT Officer
Join Date: Sep 2007
Location: Greenwich, London
Posts: 1,860
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![]() It would appear from the below that anyone who was told by IÉ staff to get on the 1500 train can claim their €10 back as well. What do you think?
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#4 |
Technical Officer
Join Date: Dec 2005
Location: Coach C, Seat 33
Posts: 12,669
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![]() Sure can
CTC reporting 26 minutes late currently
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#5 |
IT Officer
Join Date: Sep 2007
Location: Greenwich, London
Posts: 1,860
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![]() What form do they fill in?
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#6 |
Technical Officer
Join Date: Dec 2005
Location: Coach C, Seat 33
Posts: 12,669
|
![]() http://www.railusers.ie/passenger_in...ty_heuston.pdf
State "reserved seat not honored" or "train full, reserved seat not honored, travelled later service"
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