We've had similar levels of service on the Enterprise (at least those sets staffed by NIR) for some time, though this report sounds a cut above even that, which is very good.
If IE can get to the bottom of the issue and sort this out for all Intercity trains, it should be better for everyone - even the train managers should get more satisfaction and pride out of their work. It sounds like the union is dragging its feet, but I have to wonder how much of the blame falls to IE. IE's industrial relations strategy would seem to date from the Victorian era.
It's hard to know what goes on between IE and the unions, but as an outsider there always seems to be an "us and them" approach, with everything having to go the the LRC. Instead they should be sitting down together, and taking a partnership approach, with genuine benefits for staff in exchange for real improvements in the way the company operates.
I agree credit should be given where it's due, but we still have a lot to acomplish.
|