[MrX]

Well, in my opinion if they are refusing to identify themselves it just means they know they're providing a very poor service and are either too ashamed or too scared to have any level of accountability.

We are supposed to be encouraging people to use public transport, for all sorts of socially, economic and environmentally friendly reasons. These kinds of petty problems drive people back to their cars.

Irish Rail either need to get realistic about providing a service or get privatised. Either way, something has to happen to improve this. Its a complete joke.

Also, I think it's about time that CIE bylaws were done away with. We should have national legislation for transport safety and ticketing. Anything else is perfectly governable under normal contract and consumer protection legislation.

CIE hide behind these bylaws all the time as a way of getting out of having to be accountable for bad service.