without getting into any Philip Marlow stuff, which has dubious legality anyway by the way, the real thing is that they are obliged under the cusomer charter to have a name badge.
Well, I say obliged. As there is no remedy for them not having one, it isnt really much of an obligation. More like a goal. They're not there yet but they're getting there, which is reassuring.
__________________
We are the passengers
|