this is a fantastic idea - i know there is a thread for suburban already but having a specific one for intercity is great as each have a specific set of issues
i might suggest that this thread form the basis of a leaflet campaign outside heuston and connolly
"Had a bad train journey? IE not listening to you? Tell us!" - with instructions on how to get to the site and give details (basically the first post on this thread)
irish people are increasingly learning to complain and IE give no satisfaction
it should be easy to get them to tell their stories here - might generate alot of traffic as well because it offers a specific reason to come to the site rather than a generic "come and visit us"
i know the committee has plenty of scheme's and plans - just thought i'd add this to the list