Write back quoting chapter 4 article 16 & 17 of EC1371/2007, include the vouchers also. They won't acknowledge the very existence of 1371 if you challenge them. Article 16 covers delays/cancellations
The normal factor is annual/420 per journey so you should get 11.15 euro.
State that if you are not refunded the full entitlement until 30 days you will refer the matter to the NTA as the enforcement body.
You are entitled to cash back in this case, as the ticket was purchased before any indication of disruption was known.
You have contracted Irish Rail to provide service, they were not on strike. Secondly Irish Rail had more than adequate time to put in place a back up plan to get you to work, they didn't.
I have an article 17 case ongoing with the NTA, Irish Rail is trying to dodge the issue
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