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Unread 23-04-2010, 11:15   #42
Mark Gleeson
Technical Officer
 
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Join Date: Dec 2005
Location: Coach C, Seat 33
Posts: 12,669
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Which ticket do you have and when did it stop working and with what error message?

Details in this thread and others do feedback to those in charge who are debugging the problems and this has resulted in a change in Heuston on April 15th. This is the proactive solution, which enables people to fix the issues.

If you travel through Heuston, and the ticket states 'Connolly' and was issued before April 15th 2010 it will need to be replaced to ensure reliable operation. A booth of some kind will appear shortly in Heuston to allow for easy swapping of the tickets. That will should close out the Heuston side issues.

As far was we know the vast majority of rail only annual tickets for Dublin have now been replaced, that runs to several thousand. Several large companies received on site visits to speed this process. That was a very sensible and proactive move.

The current major issue relates to Rail/Bus tickets and I understand a solution is being worked on. The Dublin Bus issued tickets trip up the new gates as they have a smartcard but are mag stripe tickets. This is tied up with the RPA ITS project which isn't helping.

There is no legal avenue of complaint unlike most issues we are involved in, the ticket is valid. If you are refused travel then the fun starts, but IE have the right to check every ticket at every ticket barrier.

The problem is not the tickets per say but the usual staff ignorance and lack of customer service which is an issue we are dealing with. Connolly and Pearse seem to be well sorted out. If any ticket checker gives you grief stop and ask to see their RPU id card, they must carry one. Irish Rail will not comment publicly on an incident which relates to a specific member of staff.

We can complain all we want but with specific details of date, time, location we can get results. We have an assurance that if a complaint is made which can clearly identify the member of staff action will be taken.

When the smartcard project goes live we will issue a statement and it won't make comfortable reading for certain parties.

Last edited by Mark Gleeson : 23-04-2010 at 11:33.
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