The system is automatic but it is pre programmed to behave in a certain fashion so trains always use the defined main platform if no other train is present
While its not possible for the staff in Athenry to know with 100% certainty which platform will be used any deviation from the pubished timetable should be notified by phone. A simple phone call to Connolly would reveal all
Provided both platforms are accessible the issue of how to get from platform 1 to platform 2 is not the main issue per say its the swapping of platforms
The staff attitude you experienced is not on
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