Well, if you are talking to somebody at Irish Rail, Twitter would be a very obvious solution to their problem. 90% of the population of the country would already have a device capable of receiving tweets and this would include the station staff.
I wouldn't necessarily say the Irish Rail staff-member is at fault. It is just like everything else customer-related at Irish Rail - they are entirely lacking in process and procedure. The individual staff members can be great - I've always found the ticket checkers on the Sligo line and the station staff at Edgeworthstown to be extremely helpful.
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