[Jamie2k9]

In general IE need to drive the message home about online reservation. 4 ways to improve it would be.

1 - Money is tight but a group of people needs to be employed for 4 to 6 weeks and be places on platforms and checking trains and making sure pre booked seats are not taken. Anyone remember them in yellow tops before.

2 - Reservations must be up before train boards, commonly not.

3 - Better capacity management online, instead of putting all coaches on line for sale, for 6 coach services have 3 online and for 3 coach services have 2 online and if demand increases add more but keep to the current online amounts. It means pre booked passengers are all together and not all over the train.

4 - Most trains board at least 30 minutes before departures (who are there and if your lather than 20 minutes well its pot luck if you get your seat), announce all passengers with pre booked tickets board first, then allow all remaining passengers.

I know point 4 could cause problems but the first 3 will help improve it.

The problems seemed to be from Heuston when seats are taken and not towards Heuston. In Waterford they put leaflets on seats that have being booked, that should be done from Heuston to help people.

Leaflets are the only way as they work very well on Waterford services and 99% of the time people don't take them until after Carlow and by that stage the passenger has not come of sat somewhere else. It will be the most effective and best cost to.