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Unread 26-03-2014, 12:30   #14
Mark Gleeson
Technical Officer
 
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Join Date: Dec 2005
Location: Coach C, Seat 33
Posts: 12,669
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Quote:
Originally Posted by James Howard View Post
The issue is that there is no need to treat your best customers like criminals. There is no need to be nasty to a regular commuter who forgets his ticket once every 10 years. In my case, I realised I had forgotten it before I was asked for it so I asked for a ticket first but the ticket checker recognised me and I explained the situation. That is the correct and proper response but I wouldn't be sure of receiving the same treatment now.

By all means, issue a penalty fare to a commuter with a forgotten ticket, but if they identify themselves with a driving licence or passport at the scene of the crime, the decent thing to do is to allow an appeal against the fine rather than antagonising the customer.

I actually don't have a problem with buying a ticket with a forgotten pass, but the issue is with rural stations is that you can easily board a train without realising you've forgotten your pass.
Annual ticket holders will have a fine overturned if within 14 days they present the ticket.

This exception will be withdrawn if someone becomes too forgetful
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