I very much doubt that station staff are issued with company mobiles. That would not be a very wise use of company resources.
OP - I'm certainly not trying to come across as unsympathetic, but you need to raise this at a higher level - i.e. the managers.
Station staff are only going to know what they've been told, and I would imagine their main focus is on how long the trains are delayed as opposed to what's causing it. Most people will be more interested in this piece of information rather than the cause.
I appreciate it's causing a bigger problem for you and you ought to raise this with the Customer Relations section at Heuston, specifying dates, delays and the impact it is having on your journey.
Contact them at Customer Relations, Heuston Station, Dublin 8.
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