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Mark Gleeson · 09-05-2006, 10:34

20.45 is staffed by NIR who have a vastly better customer focus, probably has to do with the fact they can't run a decent rail service so they are well experienced in dealing with disruption

09-05-2006, 10:34	#71
Mark Gleeson Technical Officer Join Date: Dec 2005 Location: Coach C, Seat 33 Posts: 12,669	20.45 is staffed by NIR who have a vastly better customer focus, probably has to do with the fact they can't run a decent rail service so they are well experienced in dealing with disruption