The 30 minute tea/coffee needs to be scrapped as it's not implemented and if it was the train would of arrived at it's destination by the time you complete half a carriage of handing them out.
45 minutes is about right, was on a train over 2 weeks ago and we were delayed in Carlow for around 100 minutes and they just offered both together after around 50-60 minutes. That was a case of slight overheating, before they removed 3 coaches. People were more than happy to wait than get a bus!
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The use of 1850 and similar phone numbers?
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I just use the +353 one beside it on the website. Do IE benefit in terms of revenue from this number?
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* Call centre opening hours of Monday to Friday: 08.30 to 18.00 hrs. excluding public holidays.
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More than generous considering 9-5 is norm.
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* How planned disruption is advertised?
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Generally fine
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* Measurement of performance and publication of results? Currently 68 days out of date.
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Some of the data is questionable, especially in terms of cancellations
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* Level of discounts / cash compensation offered for delays / failure to provide service?
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Generally good
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Much more consistent twitter over weekends should be tip priority.