ThomasS

Train staff are employeed to make announcements telling passengers to remove bags from seats during busy services. Ticket collectors should likewise do the same if people are standing while there are bags on on seats.

You should really make a report of this or send a letter to your local paper. IE staff are generally not pro-active in such matters (although some I have seen are great and do perform professionally in such instances) and nearly always have to be supervised.

I think all IE staff from cleaners to ticket collectors to train drivers to Dick Fearn should all wear an ID badge with their name clearly typed so that "customers" of the rail network can mention by name the individual, if they are slacking off or doing a great job when providing feedback.

When Inter-City trains pull out of the main departure stations, just like on aircraft the name of the train driver and train staff should be clearly stated. The same should happen if there is a crew change enroute. Inter-City services should have the same customer standards as the airline industry (in fact, higher if they want Inter-City rail to survive after the motorway projects are completed).