Jamie2K9: I don't get what you mean by the numbers you have when you say:
Quote:
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Lets assume all those 975 got a refund (suspect they didn't) and base it on the average fare cost to Cork online and its €60, the total refund cost to IE would be 58,500. Then you take into account that for most other routes the fare would be between 30-40. An extra staff member on current pay scales would be around 30,000 if not higher then.
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You conclude from this that here is no justification for extra staff.
Surely the right way to look at this issue is to identify the refund rate per 1000 booked seats. If it is higher on a route like Sligo than for Cork, work out the excess cost in monetary terms and then you have a rough estimate of potential saving from having a staff member to deal with things. I have no idea what the data will tell you, but at least you have to look. Then you have to estimate fare dodging as well.
Any sign that IE management are capable of elementary analysis like this?