Traincustomer: I don't quite know whether the offer of a free timetable was part of official policy. And the timetable I was given was out of date in 2 respects (see my earlier post).
And as your quote makes clear they are not fulfilling their own passenger charter as the promised free individual route tables are not available.
The good thing about the leaflets is that many minor timetable changes can be updated without having to reprint a whole booklet.
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