Given the circumstances it could not have been handled much better
1. On train communication was as nearly always a problem on many impacted services
2. No notice on Irish Rail's website
3. No communication of a clear plan
There is one option that was not considered, slight crazy but would have got folks home earlier, couple the 17:05 & 17:25 services and run to Athlone, Athenry, Gort, Limerick.
While it is a sensitive subject questions must be asked as to why it takes 5+ hours for the emergency services to deal with an incident like this. Consistently it takes 2-3 times as long to sort out an incident on the Heuston routes vs the DART, where 2 hours at most gets things running again
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