[Mark Gleeson]

You should have bought the Danish as evidence and photograph it, the one things that gets IE's back up is proof we all know but proving it is impossible unless we have that photo

We are going to start getting nasty, so take the 10 minutes to write it all down and send it to Irish Rail, we are going to start playing hard ball, you are entitled to a response within 14 days, chances are you will never here a word but again we can prove Irish Rail are a useless bunch of wasters when it comes to dealing with customer service issues