The seat booked online was on the train, if someone was in it and you didn't ask them to move or find another seat you can claim a refund.
As for it being full, don't see a problem, it's up to people who buy tickets if they want to stand or wait for next train, there would need to be at least 100 standing to make it full so unless you saw all doorways you can't say it was full.
They don't sell all capacity online so they don't over sell tickets.
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