There is a cultural problem alright, this is a new thing in Irish transport
But the culture change begins with Irish Rail ensuring every reserved seat is clearly marked as such and that staff will evict occupants who shouldn't be there. Staff refuse to shift people, Irish Rail deny it but we all have a story to tell.
With that in place, people will get the message. The current disaster of there being no notice of the seat reserved just reinforces the fact the system doesn't work.
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