Rail Users Ireland Forum - View Single Post - [Article] Cheaper online rail fares? Not necessarily

Mark Gleeson · 17-05-2011, 17:43

Problem is different terms and conditions

If you have a reservation and your train

1) Breaks down and you are forced to change but are delayed by less than 60 minutes
2) You end up standing
3) Train is cancelled and you travel on an alternative even if less than 60 minutes late

=> 100% refund of fare paid

The 2 euro booking fee is comparable to the true cost to deliver the service, based on UK numbers its about 1.70 GBP in back room costs. Obviously this should be absorbed into the actual fares, then again we don't want per ticket charges so beloved by the airlines. Then again the online back office cost is less than the staffed office cost which is already factored into the ticket price

Clearly the most serious problem is the ridiculous pricing regime on single tickets in the first place.

17-05-2011, 17:43	#3
Mark Gleeson Technical Officer Join Date: Dec 2005 Location: Coach C, Seat 33 Posts: 12,669	Problem is different terms and conditions If you have a reservation and your train 1) Breaks down and you are forced to change but are delayed by less than 60 minutes 2) You end up standing 3) Train is cancelled and you travel on an alternative even if less than 60 minutes late => 100% refund of fare paid The 2 euro booking fee is comparable to the true cost to deliver the service, based on UK numbers its about 1.70 GBP in back room costs. Obviously this should be absorbed into the actual fares, then again we don't want per ticket charges so beloved by the airlines. Then again the online back office cost is less than the staffed office cost which is already factored into the ticket price Clearly the most serious problem is the ridiculous pricing regime on single tickets in the first place. __________________ Unhappy with new timetable - let us know Last edited by Mark Gleeson : 17-05-2011 at 18:27.