You have to wait until your current ticket expires.
If you bought the ticket directly they can do some class of offset and issue you a ticket for 12 months from Sept 1st less the value remaining on the existing ticket. Its not really practical for taxsaver customers
RTE naturally cut the sentence which said, DB and IE have indicated that they could provide a single card but are prohibited by contract from doing so. The smartcard in the video is actually mine!
We have had several rounds of correspondence with the Taxsaver office in IE and have always found them outstandingly helpful.
Anyone with a Heuston side ticket giving trouble should get it replaced, major changes were made recently which might clear the problems there. As always avoid use of the on bus ticket validator, show the driver the ticket.
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