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Oisin88 · 22-08-2009, 16:23

Is there something about the staff in Galway that they refuse to operate the electronic system for seat booking? Every single day they put the old printed tickets on the seats. I have not seen the system used properly ever on the Galway-Dublin direction while routinely it is used on the Dublin - Galway.

There was one or two mornings on the 0710 where the seat reservation system was turned on very late when people were already seated. To tell you the truth, if I get on the train at 0708 and I sit on a seat which is unreserved, I am not going to move if it is switched on at 0709.

I think it is a change management issue with staff and passengers not embracing change.

22-08-2009, 16:23	#8
Oisin88 Member Join Date: May 2006 Location: Dublin Posts: 608	Is there something about the staff in Galway that they refuse to operate the electronic system for seat booking? Every single day they put the old printed tickets on the seats. I have not seen the system used properly ever on the Galway-Dublin direction while routinely it is used on the Dublin - Galway. There was one or two mornings on the 0710 where the seat reservation system was turned on very late when people were already seated. To tell you the truth, if I get on the train at 0708 and I sit on a seat which is unreserved, I am not going to move if it is switched on at 0709. I think it is a change management issue with staff and passengers not embracing change. __________________ !