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Mark Hennessy · 12-01-2009, 17:55

If IE are going to a fully unstaffed operation then can they do it a very professional and comprehensive manner?

All ticket types to be provided from TVMs
Advertising campaign for 2-3 months in advance of this. Station staff to help and educate customers in using the TVMs
Visible ticket agent on all inter city trains to sell ticket. Zero tolerance at termini. Customers to be able to print out web bookings with barcode or have ticket on mobile phone to cut down even further on bureacracy.
Commuter Termini to have TVMs on platform to allow tickets to be purchased getting off train if boarded in Broombridge etc. Zero tolerance policy otherwise
All tvms to have a scheduled number for uptime. No tvm to be out of service for more than a day. Policy enforced by body such as DTA

Please add to this list so that IE management might get "inspiration".

12-01-2009, 17:55	#13
Mark Hennessy Membership Officer Join Date: Dec 2005 Location: Maynooth Posts: 1,116	If IE are going to a fully unstaffed operation then can they do it a very professional and comprehensive manner? All ticket types to be provided from TVMs Advertising campaign for 2-3 months in advance of this. Station staff to help and educate customers in using the TVMs Visible ticket agent on all inter city trains to sell ticket. Zero tolerance at termini. Customers to be able to print out web bookings with barcode or have ticket on mobile phone to cut down even further on bureacracy. Commuter Termini to have TVMs on platform to allow tickets to be purchased getting off train if boarded in Broombridge etc. Zero tolerance policy otherwise All tvms to have a scheduled number for uptime. No tvm to be out of service for more than a day. Policy enforced by body such as DTA Please add to this list so that IE management might get "inspiration".