Apparently they are understaffed, not our problem, suppose we are to blame for it by educating people to claim refunds
You should get an answer within 4 weeks, never personally got an answer in 4 it always been 6
They still haven't figured out that if the ticket was bought online the quickest way is to simply use the website to refund the customer directly if they used visa/mastercard
And of course, IE in Heuston don't have a franking machine so everything is sent to Connolly before it gets sent adding a further 3 days to the letter getting to you