[Mark Gleeson]

In the case of a cancellation or delay an explanation is something you shouldn't have to seek it should be provided clearly at effected stations the following day and online, in your case you qualify for a refund.

There are decent people out there, but they are not in the majority. Rosslare line has the benefit of being a self contained operation, same staff same trains nearly every day.

When put on the spot Irish Rail can be most interesting, I won my case on appeal last week (refund not penalty notice). When a fine exists or legal action they tend to be a lot more professional and efficient. In theory if no ticket barrier exists you don't have to have the ticket with you once you have disembarked