One
IE will not respond to any complaint unless it is made in writing
Two
Not much point in writting as IE don't write back, we know this. IE will claim they do but experience says otherwise and we can produce a heap of people.
Port Laois is classified as intercity so its Customer Services Intercity, Iarnrod Eireann, Connolly Station, Dublin 1, If that fails Mr Steve Murphy, Manager South and West, Iarnrod Eireann, Heuston Station, Dublin 8
Read this, refunds can be had
http://www.platform11.org/passenger_...hp#their_fault
The key here is specifics be clear that it was the 7:15 Port Laois Heuston on 3-3-2006. The heating in coach xxxx was broke. IE are notorious for avoiding the truth and side-stepping the issue. Sadly they tend not to write back when they have to put there hands up
The letter will always be accompained by a useless self publicising last paragraph claiming how great IE are investing in the network, no shortage of cash its a shortage of will in IE to actually make changes for the better
This morning was the coldest on record in 10 years and I'm told the air-conditioning systems on certain coaches can't hack it below -5C, if they where better looked after they would
Health regulations is an interesting point but heating is not a critical element of the system
Over the last few months Platform 11 has embarked on a process of assisting the setup of local rail users groups such as Kildare and Newbridge. Further groups on the Kildare line at the Dublin end are also about to emerge as well. Port Laois is the missing element currently
Iarnrod Eireann have gone all strange making extreme attempts to be friendly as they fear a backlash if the groups get well organised. Needless to say all involved saw this for what it was ass coverage. Orgainisation is the key to getting a result
http://www.platform11.org/local_groups/