At most stations in Ireland, you buy your ticket and go onto the platform indicated to get your train.
This is how it works in Connolly Tara Pearse.
His train was on the platform indicated he passed through an unlocked gat to get onto his train.
he doesn't state if there was a sign telling customers to wait to get their ticket validated or not. If there wasn't, getting on the train seems perfectly rational and proper.
I don't care about arcane bull**** byelaws and obsure terms and conditions unavailable at the point you buy your ticket. Good customer service will tell you what you need to do to avail of the service properly and Politely ask you to do what is necessary to enable the company run a smooth service.
Ryanair tell you in black and white all their nasty gotcha's and terms and conditions with every ticket. they also make a profit. They also provide a better customer service than Irish rail. And Ryanair would not be high up any list of good customer service.
Being abusive to your paying customers is not good customer service, even if they are rude to you.
Expecting customers to know how a service always operates even if they've never used it before and berating them for this is not good customer service.
Expecting customers to know that the way it works in all their other stations doesn't work in one particular station, and berating them for it is poor customer service.
Good customer service isn't free, it takes an effort from the company to introduce it.
Good manners and politeness are free however.
What turnapin said is the way it should be.
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I don't want to know the minute inner workings of Irish Rail and I don't want to know gate and departure protocol. I just want to arrive at the station, buy my ticket and get on the train.
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