Ah Mark, as usual you are only seeing things in black and white.
IE are full of inconsistencies.
People are often told to pay at the other end.
There is a desk saying "Purchase your ticket here (or whatever it says).
People have misunderstood this.
People are being caught out by this.
If people knew what it meant, they would purchase their tickets first.
I feel IE are being misleading with this and I am a passenger.
Everyone here knows you need a ticket to board. With the fly trap people have assumed (and rightly so by IE standards) that the purpose of this desk is to pay for a ticket that you didn't pay for before hand. This is where they are getting caught. If IE had consistency in their methods, a large amount of people wouldn't do things like this.
Remember, not all of us have the time to learn each rule and regulation of the railway. IE should make this clear to the public. That is something they have never done. As a committee member of a passenger rights group, I would expect you to be more supportive of the passengers instead of black and white, left or right, one or zero.
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