Rail Users Ireland Forum - View Single Post

Mark Gleeson · 26-09-2007, 10:37

Legal enforcement of refunds for service delays
Right to a refund in cash
Season ticket holders entitled to refunds/discounts
Sets down basic information requirements
Legal deadlines on complaints
A legal definition that the liability is with the operator
Legal requirement to public info on complaints and performance

Requires every member state to form a independent body to oversee that the rules are followed.

The current IE customer charter is worth nothing, its not legal document, if IE break the charter as they do virtually every minute of every day there is no recourse to stop IE. New rules IE screw up they get fined

26-09-2007, 10:37	#5
Mark Gleeson Technical Officer Join Date: Dec 2005 Location: Coach C, Seat 33 Posts: 12,669	Legal enforcement of refunds for service delays Right to a refund in cash Season ticket holders entitled to refunds/discounts Sets down basic information requirements Legal deadlines on complaints A legal definition that the liability is with the operator Legal requirement to public info on complaints and performance Requires every member state to form a independent body to oversee that the rules are followed. The current IE customer charter is worth nothing, its not legal document, if IE break the charter as they do virtually every minute of every day there is no recourse to stop IE. New rules IE screw up they get fined __________________ Unhappy with new timetable - let us know Last edited by Mark Gleeson : 26-09-2007 at 10:39.