Rail Users Ireland Forum - View Single Post - Yet another great example of customer service

paddyb180285 · 26-07-2007, 23:03

I was in Dalkey Station this morning to catch the 10:36 Drogheda service into town. While getting the ticket, there was nobody at the window. I didn't want to use the ticket machine as sometimes I have been given loose change and I had a €10 note at the time. I could see someone at the corner of my eye when I took a closer look through the window. So I knocked on the window to catch there attention. After a few seconds of being ignored, I said "Excuse me" in a polite manner.

I was approached and as he was serving me he started saying something. As I was getting money out of my wallet I didn't here him first time. So I said "pardon?" also in a polite manner. Than he said something along the lines of "would ever knock on the window of a shop?". I was speachless and he continued with "you shouldn't ever knock on the window of a shop. Its very rude? The train is in 8 minutes!". Even though I arrived in good advance, there should be at least one "shop keeper" at the tills at all times regardless of whether there is a rush or not especially when it is the only till in the entire shop. I walked off after this.

Nevertheless, I was absolutely appauled at the manner in which I was treated. I know Dalkey is serviced many times more frequently than Portarlington by train because it is serviced by the DART. However, it is IE duty to provide a courtious service. On the more positive side of things, I had a pleasent journey into town. It was on a 29000 series CAF 8-coach long Commuter train and they are very comfortable indeed.

26-07-2007, 23:03	#25
paddyb180285 Regular Poster Join Date: Jan 2006 Posts: 115	Dalkey station! I was in Dalkey Station this morning to catch the 10:36 Drogheda service into town. While getting the ticket, there was nobody at the window. I didn't want to use the ticket machine as sometimes I have been given loose change and I had a €10 note at the time. I could see someone at the corner of my eye when I took a closer look through the window. So I knocked on the window to catch there attention. After a few seconds of being ignored, I said "Excuse me" in a polite manner. I was approached and as he was serving me he started saying something. As I was getting money out of my wallet I didn't here him first time. So I said "pardon?" also in a polite manner. Than he said something along the lines of "would ever knock on the window of a shop?". I was speachless and he continued with "you shouldn't ever knock on the window of a shop. Its very rude? The train is in 8 minutes!". Even though I arrived in good advance, there should be at least one "shop keeper" at the tills at all times regardless of whether there is a rush or not especially when it is the only till in the entire shop. I walked off after this. Nevertheless, I was absolutely appauled at the manner in which I was treated. I know Dalkey is serviced many times more frequently than Portarlington by train because it is serviced by the DART. However, it is IE duty to provide a courtious service. On the more positive side of things, I had a pleasent journey into town. It was on a 29000 series CAF 8-coach long Commuter train and they are very comfortable indeed.