Rail Users Ireland Forum - View Single Post - Yet another great example of customer service

2Funki4Wheelz · 26-07-2007, 15:20

Even auto letters are only partially useful - perhaps just to acknowlegde recceipt as you say.

People complain:
- to vent
- to be listened to
- to get some resolution/stop repetition of an issue

Autotext/copy & pasted feelingless letters where nothing changes because no one took the complaint seriously don't cut it.
I mean how many complaints do they get that they can't handle them all properly?

26-07-2007, 15:20	#22
2Funki4Wheelz Member Join Date: Oct 2006 Location: Portarlington Posts: 397	Even auto letters are only partially useful - perhaps just to acknowlegde recceipt as you say. People complain: - to vent - to be listened to - to get some resolution/stop repetition of an issue Autotext/copy & pasted feelingless letters where nothing changes because no one took the complaint seriously don't cut it. I mean how many complaints do they get that they can't handle them all properly? __________________ Customer Service costs nothing...