Quote:
So we expect our staff to:
* be polite and helpful
* consider your safety and comfort
* wear their appropriate uniform
* wear an identification badge
* tell you about delays or alterations to services
* give you the best value ticket for your chosen journey
* refrain from smoking when on duty and in contact with customers.
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It's some laugh when you read the above list and think about the huge number of nicotine-addicted IE "employees" who go out of their way to break as many of these rules on a minute-by-minute basis as they possibly can.
It also nowhere states that shutters will be pulled down on buffet cars an hour before the final destination and any passenger looking for a cup of coffee will be told to basically get stuffed by the small army of public transport professionals sitting behind the shutters...