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Originally Posted by sandraoh
Is the train manager supposed to be visible/easy to find? Who do you contact in the event of an altercation?
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The train manager (most likely Tracey or Siobhain on the 19:00) is meant to walk through the train regularly, in the old days the guard used to hide
There is a passenger communication panel at the coach end with the luggage rack, break glass push button and you should then hear a solid tone on the train PA, so the train manager is made aware. The train manager then can view on any computer screen which coach you are in, talk to you and see you on the CCTV. I'm sure by now you have heard the PA chime slightly different to the normal one thats to indicate the driver wants to talk to the train manager. They have used such on the TGV for decades.
The communication cord does not stop the train on a Mk4 as far as we know