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Originally Posted by Derek Wheeler
The use of excuses, such as "people turning up 10 minutes before train departure and expecting to get a seat or get on and be comfortable", has no place in P11 commentary. In saying that it may well be an issue that we can get involved in and perhaps, "assist" IE with, in line with our forthcoming promotion of various customer issues.
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I have a feeling that in civilised country this type of inter city train would have mostly reserved seats and then 1-2 carriages of unreserved seats. If most people book in advance that would allow <<PLANNING>>
However, like in alot of things in this country "that's not the way things happen"
