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[article] Seat Reservations Go Wrong?
Quote:
http://www.irishtimes.com/newspaper/...252863403.html |
I booked a return to Galway a few Fridays ago: down on the 0710 and back up on the 1805. As the latter tends to be full I was glad to avail of the online seat reservation feature. However on neither leg of the journey was the seat reservation illuminated, and a good job I brought the printout of the reservation with me.
On the 0710 the carriages and destination were not identified, causing some confusion to passengers given that there was an identical train to Waterford on the neighbouring platform, and there had been a platfrom change about 15minutes prior to departure. So should I generalise from my sample of 2 and assume that they cannot be bothered to programme the onboard reservation system properly? |
It works most of the time on Dublin-Cork, and about half the time (primarily northbound services) on the Enterprise.
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In Germany the seat reservations somtimes aren't on in carraiges. From my experience as soon as someone shows up with a reservation for a given seat the person occupying the seat vacates it without question. This maybe because you must pay for seat reservations.
When someone in Ireland cant get their reserved seat perhaps they should bear in mind that its not only IE that are at fault and offending passengers should perhaps also shoulder some responsiblity. |
But if the passenger is sitting in a seat which has no notice that it is reserved, what do you do.
It is Irish Rail's obligation to mark which seats are reserved, if the fancy computer dies old fashioned manual cards can be used. |
Look, it is quite clear that IÉ do not want to run a proper advance seat booking service. So, to save everyone hassle in the future, this service should be fully withdrawn.
Yet another reason why IÉ should be scrapped and replace a company who are willing to run a rail network properly. :mad: |
More from the Irish Times
http://www.irishtimes.com/newspaper/...253014173.html Irish Rail still haven't learned its lesson, http://www.railusers.ie/forum/showth...ht=reservation http://www.railusers.ie/passenger_issues/seat_res.php |
Is there something about the staff in Galway that they refuse to operate the electronic system for seat booking? Every single day they put the old printed tickets on the seats. I have not seen the system used properly ever on the Galway-Dublin direction while routinely it is used on the Dublin - Galway.
There was one or two mornings on the 0710 where the seat reservation system was turned on very late when people were already seated. To tell you the truth, if I get on the train at 0708 and I sit on a seat which is unreserved, I am not going to move if it is switched on at 0709. I think it is a change management issue with staff and passengers not embracing change. |
I´m not condoning IE for not bothering to put up the reservations in the first place, I'm just saying what I see happen in other countries when the reservation system fails.
IMHO good manners dictate you vacate a seat for which someone else holds a ticket for, just like on a plane or in Croke park. |
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