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-   -   Enterprise fleet refurbishment (http://www.railusers.ie/forum/showthread.php?t=15246)

Mickey H 15-03-2016 09:57

The failure series has resumed and not just the DD. Yesterday the 0735 ex Dublin failed and was replaced by a 29? The 1405 ex Belfast failed at Lisburn and was replaced by a C3K there is also one on 0650/0935 this morning

EnterpriseUser 15-03-2016 14:15

yes it is disappointing. I was due to take the 1650 yesterday but fortunately managed to take a very busy 1520 DD set. I noticed the 3 car NIR set leaving Dundalk so breathed a sigh of relief that I had caught the earlier service. The consistent problem with the Enterprise is the lack of resilience. When there is a problem it all goes pear shaped very quickly. its hard to understand why Translink and IE have never sorted this!

berneyarms 15-03-2016 15:56

Quote:

Originally Posted by EnterpriseUser (Post 77243)
yes it is disappointing. I was due to take the 1650 yesterday but fortunately managed to take a very busy 1520 DD set. I noticed the 3 car NIR set leaving Dundalk so breathed a sigh of relief that I had caught the earlier service. The consistent problem with the Enterprise is the lack of resilience. When there is a problem it all goes pear shaped very quickly. its hard to understand why Translink and IE have never sorted this!

With only three train sets in daily use, a failure tends to stick out far more on the Enterprise than on other services.

Failures at Heuston tend not to stick out as much as they're likely to result in ICR sets being "stepped up", in other words moved up from other services until a replacement set arrives from the depot or the issue resolved.

They don't tend to have that luxury with the Enterprise.

ACustomer 15-03-2016 16:10

Berney arms: I take your point about Heuston being better able to redeploy units when there is a failure. What would be interesting would be to compare the failure rates of Mk4 versus DD sets, say failures per 100 scheduled departures. They are after all performing much the same function, even though the journey performed by a Mk4 is about 50% longer than that of a DD.

Jamie2k9 15-03-2016 16:24

Quote:

Berney arms: I take your point about Heuston being better able to redeploy units when there is a failure. What would be interesting would be to compare the failure rates of Mk4 versus DD sets, say failures per 100 scheduled departures. They are after all performing much the same function, even though the journey performed by a Mk4 is about 50% longer than that of a DD.
Mark4 would defiantly outperform DD in failure rates. There has not really been that many failures lately however of the ones I have observed it has been loco issues which is not the problem on Belfast route.

Another difference is issues with Mark4 can often be fixed without removing it form service something which the DD cannot. Now the extra sets of course help in such events.

With the third set been delayed not back (due in Feb) it would be about time that it spend 4-6 weeks running empty up and down to Dublin and all the current issues addressed before it comes back. After all fleets entering service down here had to run around 10,000 km/h before a single passenger could board and be fault free.

Quote:

Yesterday the 0735 ex Dublin failed and was replaced by a 29?
To be fair you could probably count on a single hand how many times the 22's have not been available because of faults to carry out the scheduled to Belfast since they took over.

ACustomer 15-03-2016 23:19

Jamie2k9: I would expect very little difference in loco-failure rates as between DD and Mark4 sets, at least since the DD locos are not having to use HEP, so they are all from the same stable as it were. Differences should really be down to the coaching stock, including the DVTs.

Jamie2k9 16-03-2016 00:25

Quote:

Jamie2k9: I would expect very little difference in loco-failure rates as between DD and Mark4 sets, at least since the DD locos are not having to use HEP, so they are all from the same stable as it were. Differences should really be down to the coaching stock, including the DVTs.
Yes neither would I but I am saying all the current issues with the DD have had little if no issues with the locomotives. If you were to compare both sets the bulk of the recent Mark4 issues have been locomotive faults and if a comparison was carried out the DD would fail miserably in comparison.

Is the fault board still giving all the trouble and/or one set over the other?

Commuter12345 16-03-2016 17:39

Furniture Rattling \ Vibrations
 
Does anyone know why the overhead furniture is all rattling now? In the front end of some carriages even the windows are vibrating. I'm not an engineer but the 4 50 from Connelly feels like the suspension is about to fail.

Colm Moore 18-03-2016 22:34

Quote:

Originally Posted by Commuter12345 (Post 77257)
Does anyone know why the overhead furniture is all rattling now? In the front end of some carriages even the windows are vibrating. I'm not an engineer but the 4 50 from Connelly feels like the suspension is about to fail.

Can you do a complaint?

RPI 26-03-2016 19:29

On the refurbished Enterprise for the first time and there seems to be some accessibility and language act issues.

The accessibility issues concern the toilets. Firstly, none of the door buttons are illuminated in any manner. You would think there was no electrical power available by the look of them.

Secondly, there is no internal feedback mechanism to indicate that the doors are locked or to warn a user that the lock hasn't been activated. This includes any audible signal.

The new passenger display system only appears to operate in English. There is no Irish content whatsoever. Meanwhile, the digital clock display has been replaced by a clock face which is pretty difficult to see at distance.

The signage in general is very hit and miss - certain doors have English evacuation instructions while others have Irish ones. Some buttons have English text above Irish and others vice-versa.

Who do I inform? It isn't strictly a complaint about the journey but about my concerns that certain legal requirements aren't being met.

RPI 26-03-2016 19:30

Quote:

Originally Posted by Commuter12345 (Post 77257)
Does anyone know why the overhead furniture is all rattling now?

I noticed this on my journey today. It seemed to be coming from the overhead luggage shelf.

berneyarms 27-03-2016 08:25

Quote:

Originally Posted by RPI (Post 77288)
On the refurbished Enterprise for the first time and there seems to be some accessibility and language act issues.

The accessibility issues concern the toilets. Firstly, none of the door buttons are illuminated in any manner. You would think there was no electrical power available by the look of them.

Secondly, there is no internal feedback mechanism to indicate that the doors are locked or to warn a user that the lock hasn't been activated. This includes any audible signal.

The new passenger display system only appears to operate in English. There is no Irish content whatsoever. Meanwhile, the digital clock display has been replaced by a clock face which is pretty difficult to see at distance.

The signage in general is very hit and miss - certain doors have English evacuation instructions while others have Irish ones. Some buttons have English text above Irish and others vice-versa.

Who do I inform? It isn't strictly a complaint about the journey but about my concerns that certain legal requirements aren't being met.

Well I suspect that as a jointly operated international service, the Enterprise is exempt from the provisions of the Official Languages Act.

Jamie2k9 27-03-2016 13:42

Quote:

Secondly, there is no internal feedback mechanism to indicate that the doors are locked or to warn a user that the lock hasn't been activated. This includes any audible signal.
How is this an issue, what do other units have in IE stating the same thing.

Do the buttons not have lights.

Quote:

The signage in general is very hit and miss - certain doors have English evacuation instructions while others have Irish ones. Some buttons have English text above Irish and others vice-versa.
Not traveled yet but take a look next time and if the rest of IE's fleet is anything to go by it will be one door English, one door opposite Irish and alternative through the train.

Quote:

Who do I inform? It isn't strictly a complaint about the journey but about my concerns that certain legal requirements aren't being met.
All legal requirements are been meet, most of what you mention is "choice"

Mickey H 27-03-2016 17:44

Even numbered coaches are owned by translink and odd by IR. Are the notices with Irish first all odd numbered coaches?

RPI 27-03-2016 19:18

Quote:

Originally Posted by Jamie2k9 (Post 77291)
How is this an issue, what do other units have in IE stating the same thing.

Do the buttons not have lights.

The problem is that the buttons don't have any form of lighting and there is no audible warning that the toilet door has been left unlocked. You don't have any signal as to whether you have locked the toilet door or not.

Mickey H 31-03-2016 08:36

Here we go again single C3K on 0800/1100

Mickey H 01-04-2016 13:17

1100 25 minutes late today due to train fault.

A DD set went to Dublin this morning so that IR crews can be trained for April 10

Inniskeen 01-04-2016 19:50

It will be late every day from April 10th due to a timetable fault.

Jamie2k9 01-04-2016 23:13

Quote:

A DD set went to Dublin this morning so that IR crews can be trained for April 10
So it might finally happen!

Quote:

It will be late every day from April 10th due to a timetable fault.
IE or NIR fault?

Mark Gleeson 02-04-2016 08:57

Quote:

Originally Posted by Inniskeen (Post 77377)
It will be late every day from April 10th due to a timetable fault.

Timetable already considers the issue with the Dundalk train, its overtaken using the loop at Clongriffin


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