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-   -   On train information and the lack thereof, post your experience (http://www.railusers.ie/forum/showthread.php?t=54)

Mark Gleeson 03-02-2006 01:03

Thursday 2-2-2006
 
18:45 Heuston Newbridge
And we got well blank, no PIS no auto announcements. Its a really bad show from IE, there was a manual PA and it was a bit hard to hear

But to the credit of the driver or ticket checker we where told that the train was to pull into the main Cork platform instead of the turnback, no idea why but I've never seen a train empty so fast ever

We where told we where late while waiting due to classic late arrival they could have told us why since they clearly

And yes I saw the CDE set today and the displays read Cork

ssi_interlocking 04-02-2006 18:26

Customer Information Displays on Platforms
 
I've heard that for the Customer Information Displays on the platforms to work on they must be connected to the Main Signalling Control Computer in Connolly. Currently Greystones, Drogheda, Dundalk and the Maynooth Line are not connected to this main signalling computer in Connolly CTC and are instead controlled locally.
I've also heard that due to manning levels and technical issues in CTC Connolly, the displays at these locations will probably not be connected to the main computer and thence the Info Displays until the Suburban re-signalling is completed (DASH Phase 2). So it will be at least a couple of more years before these displays will work properly.

Mark Gleeson 06-02-2006 19:38

Monday 6-2-2006
 
17:15 Bray Malahide
Rear coach not displaying destination (8319)

17:25 Bray Howth
Not a information issue per say but the vandals had smashed a window on the 5th coach (8137 me thinks) All cordoned off and train remained in service

17:25 Howth Bray
PIS system working maps and internal display) but unable to make Next Station X pa. Side displays also not working (8638)

Mark Gleeson 07-02-2006 09:04

Tuesday 7-2-2006
 
7:57 Maynooth Bray
Showing Drogheda as destination
No PIS inside or outside
29x27 + 29x11

Kildare Commuter 07-02-2006 16:43

1 Attachment(s)
I've attached the picture from this morning's (07 Feb 2006) 0645 Kildare to Heuston. Due to the limitations of my camera phone and the size restrictions, you may not believe it but it is Kildare!!!!

Mark Gleeson 07-02-2006 16:54

:D

submarine 07-02-2006 19:21

30th January,2006

Gorey - Maynooth 15.15 ex Greystones. 2801/02/09/10/11/12 - No internal PIS working. Good train crew announcements. Greystones station boards not working.

Mark Gleeson 08-02-2006 10:23

Wednesday 8-2-2006
 
8:05 Greystones Howth
No displays working in coaches 8204, 8601 and 8501
Train insisted on having CCTV fitted when none is
The PA kept saying the train ran non stop from Connolly to Howth Junction when it doesn't

17:50 Pearse Drogheda
External PIS switched on then dies about 2 seconds later
29x12/13

17:25 Howth Bray
While the internal displays and maps where working fine the destination station announcement was made twice and the next staiton PA sometime happened sometimes not. Of course the classic next station <blank> for Sydney Parade
8635/36/24/23

17:40 Bray Malahide
Showing Bray on rear as destination

19:04 Bray Howth
No destination shown rear coach 8404

19:09 Bray Malahide
Oh dear this train got very confused and announced
Glasthule and Sandycove for Blackrock
Dun Loaghaire for Booterstown
etc

18:55 Malahide Bray
19:16 Malahide Bray
Both trains where showing Malahide as the destination on the rear coach

22:30 Pearse Maynooth
External information panels switched on for about 2 seconds and died yet again
29x15

21:59 Bray Howth
No destination shown on rear coach

Mark Gleeson 10-02-2006 01:07

Date doesn't matter
 
18:45 Hesuton Newbridge
No destination or side information panels no on train display and no auto announcements

Hang on

All 29000 operated services from December 12th between Kildare and Heuston (bar one) have not shown the correct destinationor any destination at all. No side information panels no on train display and no auto announcements have every occured

muppets, I even told the manager in charge this was going to happen but do IE care ?

Mark Gleeson 10-02-2006 19:20

Friday 10-2-2006
 
17:15 Bray Malahide
Rear 4 coaches hadn't go side displays working

17:25 Howth Bray
Showing Howth as destination
PIS system on the blink, destination Bray working but next station pa not made. External displays not working either
8638/37/15/16

17:40 Bray Malahide
PIS and maps stuck displaying Shankill

17:50 Pearse Dundalk
No side or rear destination displays

Mark Gleeson 13-02-2006 18:36

Saturday 11-2-2006
 
14:16 Howth Greystones
Showing Howth as destination on rear

16:25 Howth Bray
Unit 8638/37 not announcing the next station but no problem announcing This train is for Greystones

16:15 Bray Malahide
Showing Bray as destination on rear (8606)

Mark Gleeson 13-02-2006 18:40

Monday 13-2-2006
 
17:50 Pearse Dundalk
External PIS system switched on then died about 2 seconds later
Units 29x05/08

17:15 Bray Malahide
Showing Bray as destination on rear coach (8606)

17:25 Howth Bray
PIS system fails to announce next station, but has no trouble with stating, this train is for Bray

19:05 Howth Greystones
Showing Howth as destination on rear coach

21:48 Bray Malahide
Showing Bray as destination on rear coach (8332)

22:22 Pearse Dundalk
External information panels switched on for about 2 seconds and died yet again
29x09+28

22:30 Pearse Maynooth
External information panels did not switch on

Mark Gleeson 15-02-2006 18:58

Tuesday 14-2-2006
 
14:12 Goery Maynooth
No PIS working
Showing Rosslare as destaintion on front and no destination on rear

15:10 Howth Bray
Side panels on rear 4 coaches not working

15:16 Howth Bray
Showing Howth as destination on rear coach

17:25 Howth Bray
PIS system fails to announce next station, but has no trouble with stating, this train is for Bray, coach 8638 again

Mark Gleeson 15-02-2006 19:01

Wednesday 15-2-2006
 
11:35 Connolly Gorey
Showing "Arklow" as destination front and rear

11:02 Howth Bray
Showing Howth as destination on rear coach (8612)

17:25 Howth Bray
PIS system displays not working in lead coach 8626
The usual Next Station <silence> for Sydney Parade

Kildare Commuter 17-02-2006 08:12

The full PIS was operating on the 0645 Kildare-Heuston this morning, didn't even get mixed up! (29107-29407)

Mark Gleeson 17-02-2006 09:37

Its taken 3 and a half months to just a get a test train in service

This issue was brought to the attention of the manager in charge in October, the fact that the PIS system was flakey and would almost certainly not work

This was followed a by a letter in December and now in February we are told there is a trial version of updated software on test. I cannot understand why IE didn't bother to record the audio clips for every single station in one go, its just a case of loading the train computer with the timetable, it should work for every route from day one without question, its a small network

Unacceptable, in fact this would be illegal in the UK..... But it does show that armed with details we can get a result of sort

Mark Gleeson 18-02-2006 21:16

Thursday 16-2-2006
 
17:25 Howth Bray
PIS system not announcing the next station
External displays not working

Mark Gleeson 18-02-2006 21:17

Friday 17-2-2006
 
17:25 Bray Malahide
Showing Bray as the destination on the rear coach (8626)

Mark Gleeson 18-02-2006 21:20

Saturday 18-2-2006
 
10:15 Howth Bray
Showing Howth as destination on rear coach

10:38 Malahide Greystones
No external PIS working (8637/38)

10:30 Bray Howth
Showing Bray as destination on rear coach

10:45 Howth Bray
Showing Howth as destination on rear coach (8615)

19:42 Bray Howth
Showing Bray as destination on rear coach

19:25 Howth Bray
PIS system not announcing the next station
External displays not working

Donal Quinn 20-02-2006 11:21

sun 19th feb
 
~1300 connolly to bray (terminated there)
PIS got stuck at glenageary - electronic sign said every station from then on was glenageary...
announcments became "the next station is _____"

quite funny - even the kids on the train worked out that dalkey is not glenageary - maybe they should run it

17:50 greystones - howth? no announcements and the LED map display stayed fully lit

TomB 03-03-2006 10:53

18:15 (approx) Tara St. southbound DART to Bray yesterday (3-3-06)

Display showing: "This is a southbound train to Out of service" the whole way.

Well, credit where credit is due, at least they got the direction right :D

Mark Gleeson 03-03-2006 11:03

Thursday 2-3-2006
 
Last night was great fun.

After 30 minute wait a train to Greystones showed up, after 25 minutes of "1 Bray Delay" on the display board in Pearse

On board the maps showed a northbound train to Howth about to leave Clontarf Rd. It was next station Killester, destination Howth but the PA called the right stations on the way to Greystones apart of course from Sydney Parade

Throughout all the choas yestered I saw not one train showing a correct northbound destination, yes the roller blind has Harmonstown and Kilester on it but not one single train I saw was set correctly though I have seen it in the past

Kingdom 03-03-2006 15:23

Not sure if this is the right section of the forum, but i was on the 07.15 service from Port to Heuston this morning with my wife. It was ridiculously cold even taking into account the weather. Its not the first time this has happened. I'm sick of it. I pay enough bloody money for a sh!te service, without having to bring a flippin hot water bottle with me to work. Surely that breaks health regulations?

Does anybody know who I should venting my spleen at? I have submitted polite observations online before with no response. Anybody, please, help?

Mark Gleeson 03-03-2006 15:39

One
IE will not respond to any complaint unless it is made in writing

Two
Not much point in writting as IE don't write back, we know this. IE will claim they do but experience says otherwise and we can produce a heap of people.

Port Laois is classified as intercity so its Customer Services Intercity, Iarnrod Eireann, Connolly Station, Dublin 1, If that fails Mr Steve Murphy, Manager South and West, Iarnrod Eireann, Heuston Station, Dublin 8

Read this, refunds can be had http://www.platform11.org/passenger_...hp#their_fault

The key here is specifics be clear that it was the 7:15 Port Laois Heuston on 3-3-2006. The heating in coach xxxx was broke. IE are notorious for avoiding the truth and side-stepping the issue. Sadly they tend not to write back when they have to put there hands up

The letter will always be accompained by a useless self publicising last paragraph claiming how great IE are investing in the network, no shortage of cash its a shortage of will in IE to actually make changes for the better

This morning was the coldest on record in 10 years and I'm told the air-conditioning systems on certain coaches can't hack it below -5C, if they where better looked after they would

Health regulations is an interesting point but heating is not a critical element of the system

Over the last few months Platform 11 has embarked on a process of assisting the setup of local rail users groups such as Kildare and Newbridge. Further groups on the Kildare line at the Dublin end are also about to emerge as well. Port Laois is the missing element currently

Iarnrod Eireann have gone all strange making extreme attempts to be friendly as they fear a backlash if the groups get well organised. Needless to say all involved saw this for what it was ass coverage. Orgainisation is the key to getting a result

http://www.platform11.org/local_groups/

Kingdom 03-03-2006 16:17

Thanks MArk,
I'll take your comment on board.

Thomas J Stamp 06-03-2006 12:44

Guess which platform???????????
 
Sat eving, Connolly station, around 1815-20. The train to Drougheda is diue into platform 7, acording to the dot matrix'y thingy. Everyone standing there... announcement on the pa "Next train arriving is the (whatever time) to Drougheda, now arriving on platform 6" everyone moves over to six.

The train pulls into seven.

Everyone rushes back.

Good stuff!! :D

Thomas J Stamp 08-03-2006 12:57

this is interesting...

nothing since Saturday???

Things must be improving!!

Mark Gleeson 08-03-2006 13:02

not been doing much traveling

Well
Tuesday 7th
8:50 Howth Bray
Next Station <silence> for Sydney Parade, Salthill, Dun Loaghaire and Glasthule

Destination blinds on the DART fleet have been more or less fixed

James Shields 08-03-2006 16:25

An off thing I've noticed on some Northern line trains. When travelling southbound between Gormanston and Balbriggan, a lonely "6" scrolls across the display, followed by a few foreign language characters. This only seems to happen on some trains that stop in Gormanston.

James Shields 13-03-2006 03:30

Sunday 12th March, 13:20 Bray-Howth
Alstrom DART car. Internal display showed correct destination and stops, but automatic announcements said "this train is for (silence), the next station is (silence)".

colmoc 13-03-2006 11:20

08:19 Castleknock to Pearse
 
No automatic display
No automatic announcement

Mark Gleeson 13-03-2006 11:31

13-3-2006
 
7:57 Maynooth Bray
8 car 2900
No internal or external displays working]

17:15 Howth Bray (normally Greystones)
Showing Howth as destination on rear

17:25 Howth Bray
8634/33/22/21
Usual next station blank for Sydney Parade otherwise working

Mark Gleeson 15-03-2006 11:03

14-3-2006
 
17:25 Howth Bray
8634/33/xx/xx
Usual next station blank for Sydney Parade otherwise working
Can't be sure but I'm almost certain it was showing Howth as destination

James Shields 15-03-2006 12:34

14 Mar 2006
 
17:50 Pearse - Dundalk

Had "?" scrolling across the internal display between Pearse and Tara St. Otherwise everything worked apart from an odd absence of spaces between words.

Thomas J Stamp 15-03-2006 13:33

???????????????????????????
 
"?????????????"

LOL!!!!

Maybe the computer was trying to tell us something!!!

Mark Gleeson 16-03-2006 09:51

15-3-2006
 
17:25 Howth Bray
8636/35/30/29
Usual next station blank for Sydney Parade otherwise working PA
Internal displays in the lead coach where not working but the maps where

Red Alert 19-03-2006 18:59

A few LUAS announcements seem to have been re-recorded on Line B / Green:
  • Dundrum's 'as gaeilge' pronounciation is now a tiny bit better. Bus transfer is only advised for Ballinteer, Enniskerry
  • Milltown now has the 'as gaeilge' station name (badly)
  • Airport Express is no longer mentioned after Harcourt. It now says change for airport and rail transfers.

I really wish they would do something about the quality on the announements in general - the person who records them does not have a clear voice and the irish pronounciations are very dodgy.

sean 19-03-2006 19:30

I'm not sure what you find wrong with the announcements on the Luas, the robo-chick announcements to me always seem very clear and unambiguous.

And as for the Gaeilge pronunciations, honestly, who cares?

Thomas J Stamp 19-03-2006 22:39

And as for the Gaeilge pronunciations, honestly, who cares?[/quote]

Oh God no Sean, dont say that!!!

I've seen fatwahs launched on that issue before!!!

Colm Donoghue 20-03-2006 10:32

On St. Patricks day there were announcements for "the next station is Tara st" as we passed throught the closed station and stopped in Pearse....
Imagine the nearest station to the city centre closed on a day that there'd be peoiple trying to get into and out of the city centre......


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