Any update on the capping? Which operator, daily or weekly capping etc. Also how is the auto topup coming along too? Thanks.

We hope to get a list of indicative dates for each upgrade. However, it will be some time yet.

Each operator is likely to have capping along the lines of their existing products and there is likely to be some form of cross-operator capping.

are there any long term plans for making the leap card a national thing? i do think it would be a great idea for people who use public transport alot

There are studies underway for Cork.

Baffled
 

Just tried to top-up my Leap card for the first time only to discover that I can't do this online! I use my card on Dublin Bus so I have to select the Payzone retailer that I want to 'collect' my top-up from ...
Please select the load location where you wish to collect your Top Up. Note, while we endeavour to allow your Top Up to be collected within 24 hours, in some cases it may take up to 48 hrs.
I was able to purchase the initial card and credit amount online but now I have to go to a retailer to top-up. This is an absolute farce. If this is the top-up system it is already antiquated. Who in their right mind set up a system in 2012 that operates like this. :confused:

Every smartcard system in the world works like this. The card can only be updated if it comes into physical contact with a reader

Where you travel by Irish Rail or Luas the top up is applied when you tag on/off and is seemless as far as is possible to the end user

Collection on a bus is not supported and technically is not possible in a city the size of Dublin. London doesn't support it either.

Auto top up will be available in 2012 which will work on all operator but will require that you register an Irish bank account for direct debit payment

Is anyone else getting error 002 when trying to register a card online? Tried it over the space of few weeks and on three different laptop's, nothing.

Have you been able to register your account OK?

Are you inputting the numbers strictly in accordance with the instructions - I think you are mean to leave out the last number.

Very interesting discussion on Joe Duffy/RTE just now.

Security (lack of)
 

Just listened back to the Joe Duffy show it makes very interesting listening and makes me very concerned for a number of reasons but here's one that I think will surprise everyone:
RTÉ staff need to swipe their staff ID card to use photocopiers. Joe Duffy inadvertently swiped his Leap Card at the photocopier and hey presto it brought up his name and allowed him to use the copier! Seems like Leap Card is using a highly secure encrypted system...not!

http://www.rte.ie/radio/radioplayer/...02%2 D2012%3A

I don't understand how this, of all the possible things that people could complain about, is getting so much air time. Who knows or cares. Why do people think it's any reflection on the security in use on the card? Why not criticise the photocopier?

If nothing else, how do you think the photocopier got his name from his Leap card when it isn't on the card? You can walk into any Payzone shop and buy a Leap card anonymously.

If we could focus on the terrible implementation on Dublin Bus or the slow deployment of features, it might be more productive than a photocopier in Montrose.

Rang up leap card support and found out that the solution to the issue is to register it, let it fail, then in 24 hours do it again. However then I mentioned it was a personalised card and she said that they can't be registered! Accordingly if I lose it I can still conact them as they have my name and number on file, I just won't be able to top-up or view my history. :mad:

Ok, lets assume its not a photocopier, but something else that grabs the contents of your E-purse. Imagine the hassle of getting a refund !

Maybe it is not much an issue, but it might indicate a deficient design in respect of security and if so, it may well be serious. It may be serious anyway as it indicates a poor system of authentication. The Leap card should only share info with an authenticated and authorised device.

Remember electronic voting, if Joe Public thinks its a substandard system then your system might end up in long term storage !

Maybe a simple ticket valid for a specfied period of time, say 90 minutes might have covered off most of the requirements from a user point of view.

There's absolutely no proof that a) it happened, b) the photocopier managed to get his name from his card (which doesn't store your name) or c) that there's any security implications at all.

The difference here is that an expert group proved beyond proof that the electronic voting machines were unaditable and had security issues. All we have here is Joe Duffy and a mind reading photocopier.

I have no idea whether it happened or not, maybe its the photocopier's fault - it could have had Joe Duffy's details in its buffers and rather than reject the Leap card simply dispayed the contents of the buffer.

A few simple tests should be enough to establish whether there is an issue or not.

Proof
 

b) When you register your card it stores your name and
c) I personally feel there are huge security implications if the photocopier can garner data from your Leap Card! Am i on my own here with these concerns?

It is also quite possible he had the RTE card close enough to be read and it just appeared that it was reading his leap card.

I keep my Dublin Bikes card in the same wallet as my train pass and oddly enough I can take a bike using my train pass.

This is Troll Duffy rubbish. Leap Cards are secure encrypted cards in a similar way to SIM cards on your mobile. You'd need the key to decrypt and communicate with the epurse. RTE do not have the key so cannot possibly communicate with the epurse.

It's my understanding that the card does not have your name, only the card number and the credit. The linking between the card number and the personal only happens at the frontend (i.e the website). The backend systems have no personal details. I'd be interested if I'm wrong though.

The card hold no names, addresses etc.

You need a special encryption key to read the card, however a very small amount of information is publicly available in read only mode, basically the card type and serial number

The access control in my office will beep as normal if I present an Irish Rail card instead of my staff card won't open the door though.

There's a thread on another forum (http://www.boards.ie/vbulletin/showt...p?t=2056564768) stating that Irish Rail has given up on maintaining the validator at Broombridge and is telling Leap customers to buy old-style tickets for it. Is this really true??

There never was a working validator at Broombridge, ever

For Irish Rail smart cards there is a resolution for this issue, but you must contact Irish Rail and they will set your card up slightly differently

Leap does not have that ability

Any word on the timelines for adding extra functionality to the card such as compatibility with Irishrail TVMs, auto top up, fare capping or adding prepaid tickets? I presume that it is planned that all of the above will happen at some stage this year, but judging by the time taken to get to this stage maybe not.

Planned to go to testing in about a month.

Later in the year.

Is it just me or are the time stamp for Irishrail and Luas tags generally an hour out when you check your account? Dublin bus ones seem to be right

Its an issue with the LEAP back office, the time on the card is always consistent when you check at a luas TVM

Has there been a timetable or any indication of when the next phase is going live? Are we going to see fare capping anytime soon?

A meeting is planned in a few weeks time and we will know better then.

We have been looking for a timetable.

Why don't Dublin Bus have a fixed fare for Leap Card? In London there's a fixed fare of £2.30 for cash or £1.35 for Oyster. The cash fare is outrageous if you were only going a couple of stops, but you tend not to think about it when using Oyster.

A fixed fare would save drivers having to key fares, speeding up entry. How about €1.50 for Leap, €2 for cash?

Because many people would end up paying more which would be difficult to sell in the current environment.

But yes, operationally there would be a lot of sense in it.

Anything that increased fares would get slapped all over every tabloid in the country for weeks, and Indakinny has more pressing fires to put out.

Found out that no card for under 16 can be registered online! :confused:

Hi, I wonder if anyone can help me. Is there a number other than the 1850 number that can be used to contact leapcard customer services? I tried dialing with and without the +353 code on my phone (I am phoning from Scotland) but it doesn't work. :confused:

Any help would be appreciated. :)

Item in today's Irish Times
 

Great leap forward on travel card's time rule


AND ANOTHER follow-up from last week. A reader’s daughter who was using a Leap card to go from north Co Dublin to Greystones found she was double-billed for each journey because it took longer than 90 minutes to complete and once that 90-minute threshold was reached an additional fare was charged.

Our reader reviewed the Irish Rail timetable and discovered it was virtually impossible to travel from north Co Dublin to Greystones within 90 minutes – even if using Dart-only journeys rather than combinations of commuter rail and Dart.

A spokeswoman for the National Transport Authority contacted us last week and said the issue has now been addressed. The authority has been in touch with Irish Rail and modifications are being made to the Leap Card which should be in place, subject to testing, within two weeks.

Didn't I read something similar several weeks ago?

EDIT http://www.irishtimes.com/newspaper/...315097112.html

There is a number, let me check.

You can of course use other contact means

Bit on Boards.ie about this...
 

Quote:
Originally Posted by daymobrew
Many people have free landline calls so get charged for 1850 and other non-geo numbers.

Before calling LeapCard customer care I looked for the non-1850 number at SayNoTo1890.com but no luck.

I emailed customer care and was told: Being pedantic I replied that calls are 30c (not 0.30c - a factor of 100 off) and that landline numbers cost 0c (infinitely cheaper, mathematically speaking).

Anyone know the landline number? Or who I could ask? Is LeapCard under the the Department of Transport? (Leo V is my local TD).

I asked them for the regular number when I was on to them the time Dublin Bus overcharged me. They didn't know it and in fairness to the lad I was talking to he had everything else right, the only thing he got wrong was "there isn't one".

Every phone line is connected to an exchange and it has a number at that exchange, and it really should be public policy that both the LoCall and local numbers be published on everything. If Quinn Direct can do it, so can everyone else...

We got Irish Rail to put up the direct landlines everywhere

Will make inquiries

Phone call made to customer care (they didn't have a number to hand) and e-mail sent.

A previous enquiry on this also resulted in a negative response.

The answer is 'no'.