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-   -   On train information and the lack thereof, post your experience (http://www.railusers.ie/forum/showthread.php?t=54)

Mark Gleeson 11-01-2006 12:31

The Sidney Parade bug is really quite simple as IE changed the spelling from Sidney (correct) to Sydney (incorrect but consistent) the voice recordings don't have one for Sydney Parade. Version 8 (our numbers not IE) which appeared on Monday last also has the bug

The signs are at the right height there is a requirement that they can be viewed even if the platform is full of people, once you have seat you are fine

The maps is just plain strange, its so simple, you need 998 maps

We have received no response to earlier complaints from the suburban office and the matter will be referred to a higher level tomorrow in fact

philip 11-01-2006 15:18

Quote:

Originally Posted by Mark Gleeson
The signs are at the right height there is a requirement that they can be viewed even if the platform is full of people, once you have seat you are fine

If this is a legal requirement then Broombridge immediately springs to mind as a law breaker. Some of the other Maynooth line stations could be dodgy too.

Mark Gleeson 11-01-2006 17:18

Wednesday 11-1-2006

16:08 Bray Howth
No maps, PIS or announcements
Also showing wrong destination on rear "Bray"

16:20 Bray Howth
No destination show on rear coach 8401

17:15 Bray Howth
Lead coach 8117 was devoid of maps
Rear was not showing a destination but Out of Service

MrX 11-01-2006 23:28

You can always read tube station / London signs!
 
You *ALWAYS* see a very large number of signs go past your window in any below / above ground station in London.

Why can't IE do this too ?

It's not rocket science.. you put up a larger number of bigger signs that are actually ledgable without binoculars!

Also, why can't they be backlit / front lit?!

Mark Gleeson 12-01-2006 19:07

Thursday 12-1-2006

17:50 Pearse Drogheda
No external side displays working

17:15 Bray Malahide
No external electronic displays working
Rear coach showing Out of Service as the destination (same train 4 days in a row now with OOS on the back but different coaches)

8613/14/15/16 today

17:25 Bray Howth
Rear coach showing "Bray"

17:45 Bray Howth
No destination shown on rear coach

MrX 12-01-2006 21:45

DART at aprox 17:50 @ Pearse heading towards Bray.

No voice announcements except "This train is for Bray" at seemingly random intervals.
LED maps working perfectly. this is the first time I've seen one work!
Scrolling display was also correct and accurate.

Mark Gleeson 12-01-2006 21:50

Well if that was the 17:54 Pearse to Bray which showed up late I was onboard

Thats normal behaviour if the train is led by the older LHB units, the maps work and the displays but it won't state the station name. The driver can't shut the system down if it goes wrong from the lead cab

MrX 12-01-2006 23:15

ah that makes sense now.

Seems a pity that they can't just hook it up to the PA on the LHB units.

Mark Gleeson 13-01-2006 00:06

Quote:

Originally Posted by MrX
ah that makes sense now.
Seems a pity that they can't just hook it up to the PA on the LHB units.

I was in the front coach and the PA works its worked for ages is there if a fitted unit at the back, its surprising in many ways that it does

The entire fleet will be fitted by end 2006, currently more than half of the available fleet is fully equipped

Mark Gleeson 13-01-2006 10:18

Friday 13-1-2006

8.05 Greystones Howth
No PIS or announcements, no printed maps either in coach 8602

17:25 Howth Bray
No destination show on front coach 8405

17:15 Brau Malahide
Showing Bray as destination on rear

17:50 Pearse Dundalk
No external displays working
29x15/05

17:45 Bray Howth
No destination show on rear coach

MrX 13-01-2006 10:57

Who makes this/these announcement/PIS systems?
Is it one system across the entire fleet or do we have a Mitusi system, a CAF system and an Alstom system?

Also, in Barcelona I noticed a system similar to some of the DARTs that announced in a very polished voice in Spanish and Catalan "Chime" (next station) "proxima estaciĆ³n" (female) followed by a gruff male voice with the station name. It was comical!

The other funny bit is the Spanish vs Catalan bilingual signage. Sometimes the only difference is one accent or a single letter changes.

Mark Gleeson 13-01-2006 17:25

Quote:

Originally Posted by MrX
Who makes this/these announcement/PIS systems?
Is it one system across the entire fleet or do we have a Mitusi system, a CAF system and an Alstom system?

The DART and 2800 series units share the same kit, the 29000 is different and is more tightly intergrated with the on train computer

Mark Gleeson 16-01-2006 09:44

Monday 16-1-2006

8:05 Greystones Howth
All was well till Sidney Parade
Next Station <silence>

All the Air Con units suffer from this bug

17:15 Bray Malahide
Showing Bray as the destination on rear (6 days running now)

17:25 Howth Bray
Map display system gave up at Pearse as did the electronic display
Strangely the announcements kept working apart from Sidney Parade
The now classsic Next Station <silence>
Also showing Howth as the destination on rear

19:05 Howth Greystones
Announcements and displays not working
8401/8201/8608/8607

21:48 Bray Malahide
Rear coach showing Bray as destination

22:10 Greystones Malahide
Rear coach showing Greystones as destination

22:20 Howth Bray
No destination shown in front
Announcements and displays working but displays showing only destination no next station
No maps in coach 8401
8401/8201/8608/8607

22:30 Pearse Maynooth
External displays switched on for about 2 seconds and died
29x18+21

philip 16-01-2006 20:48

Arrrghhh, so close but IE manage to screw up again!
 
On the 09.55 Clonsilla-Pearse this morning the PIS all worked spiffingly until we departed from Broombridge. Upon departing there the audible PIS went silent and the LED displays just kept scrolling "8" and then "06", repeating continuously. The system snapped out of it's malaise when the "The next station is Drumcondra" announcement bellowed and all returned to correct operation (I was going to write 'normal' but normal for IE is not 'correctly operational'). Car no. was 29108.

Other balls ups I spotted today;
11.13 DART Tara-Bray, car 8633 (and whatever it was coupled to) had no side displays at all functioning.

10.23 Connolly-Pearse (don't know origin), car 29412 and the rest of the train had no side displays in order.

I actually only saw 1 train with everthing correct on it today.

MrX 17-01-2006 10:22

Which DMUs have PIS fitted?
 
Do all DMUs have some sort of PIS system fitted?
Does it operate on non-Dublin commuter services? E.g. Cobh-Cork-Mallow.

Mark Gleeson 17-01-2006 10:34

Currently PIS systems are available on these routes

Longford-Maynooth-Connolly-Bray
Dundalk-Drogheda-Connolly-Bray
Malahide/Howth-Bray/Greystones

Bray Rosslare appears available if service is operated by a 29000 as of Dec 06. Dublin Sligo is still unknown. Kildare Heuston is not available

On train displays and announcements available only on 29000 series units despite 2800 series being fitted also.

No PIS fitted units are allocated commuter to services beyond the Pale

MrX 17-01-2006 13:09

It'd be reasonable to expect this system to be available on IE coaches regardless of wheather beyond the Pale or not.

Are the 2600s and 2700s being retrofitted with the system at some stage?

Mark Gleeson 17-01-2006 20:02

Tuesday 18-1-2006
 
17:15 Bray Malahide
Rear coach (8322) showing Howth as destination

17:25 Bray Howth
Rear coach showing no destination (8404)

17:25 Howth Bray
Rear coach showing Howth as destination
External displays not working
Announcements working but the classic Next Station <silence> for Sidney Parade

Mark Gleeson 18-01-2006 09:07

Wednesday 18-1-2006
 
8:05 Greystones Howth
All working until Sidney Parade where we where treated to the classic Next station <silence> (8633)

17:15 Bray Malahide
Rear coach showing Howth as destination

17:45 Bray Howth
Rear coach showing Out of Service

17:25 Howth Bray
All working until Sidney Parade where we where treated to the classic Next station <silence> (8636)

Mark Gleeson 19-01-2006 10:10

Thursday 19-1-2006
 
8:05 Greystones Howth
All working until Sidney Parade where we where treated to the classic Next station <silence> (8633)

MrX 19-01-2006 21:33

coach 8613 at about 17:50 at Pearse
 
No announcements, no LED displays, no maps.

Mark Gleeson 19-01-2006 21:51

Thursday 19-1-2006
 
Was on the same train the 17:25 Howth Bray due Pearse 17:54 in coach 8616 up at the front

No PA, no PIS, No Maps
8616/15/14/13

Mark Gleeson 20-01-2006 12:06

Its much worse than we thought
 
After a little research by Thomas and myself we can now confirm that

Sidney Parade
Salthill and Monkstown
Dun Loaghaire
Sandycove and Glasthule


All suffer from the Next Station <silence> bug, this bug is present on 40 DART coaches No's 8621-8640/8521-8540, the maps and displays work fine (ok so they blank for 30 seconds occasionally) Our working assumption is that the spelling/abbreviations of the stations where changed leading to a database/filesystem problem of no matching audio clip

We only have confirmed Pearse Sandycove so we assume others are effected also and a field trip will be required to get the full list

BTW if IE are reading this rename the audio files......

Mark Gleeson 20-01-2006 19:00

Friday 20-1-2006
 
17:15 Bray Malahide
Showing Bray as the destination on rear
External displays shutdown when the train stopped in Pearse

17:45 Bray Howth
No destinaiton shown on rear

Mark Gleeson 22-01-2006 21:12

Sunday 22-1-2006
 
15:30 Greystones Malahide
Showing Howth as destination on rear
And yes the driver had a copy of the timetable sitting on desk, no excuse

14:45 Howth Greystones
Showing Howth as destination on rear

15:05 Howth Bray
No destination shown in front

Mark Gleeson 24-01-2006 09:16

Monday 23-1-2006
 
9:45 Bray Howth
Maps and on train displays stuck at Shankill

10:13 Pearse Maynooth
No external side displays

11:59 Bray Howth
Failed to annouce Sidney Parade

17:15 Bray Malahide
Howth shown as destination on rear coach

17:25 Howth Bray
No destination shown on front
No announcements, no displays

Mark Gleeson 24-01-2006 16:26

Tuesday 24-1-2006
 
8:05 Greystones Bray
Showing Malahide as destination on rear

17:15 Bray Malahide
Rear coach display unlit

17:25 Howth Bray
All working until Sidney Parade where we where treated to the classic Next station <silence>
Also showing Howth as destination on rear coach

Mark Gleeson 26-01-2006 00:15

Wednesday 25-1-2006
 
7:57 Maynooth Bray
Side displays not working

17:25 Howth Bray
No PIS, No maps and no announcements, no external side displays

Mark Gleeson 26-01-2006 14:48

Thursday 26-1-2006
 
12:45 Bray Howth
train was showing Bray as destination on the front coach (through some miracle it had Howth on the back) whats going on here?

22:55 Howth Bray
No pis, no announcements, no destination shown on front coach (8405)

22:48 Bray Malahide
Showing out of service as the destination on rear coach

Mark Gleeson 27-01-2006 10:36

Friday 27-1-2006
 
8:05 Greystones Howth
No announcements but PIS display working correctly
No maps in coach 8602 and the PIS display at the inner end doesn't work

17:15 Bray Malahide
Rear coach display unlit

17:25 Howth Bray
Showing Greystones as destination on front coach

GavinG 28-01-2006 14:49

This is just at ridiculous proportions now
 
This is an absolute Joke. Its clear IE cant get this right. No wonder people have no confidence in the system. Imagine a poor tourist trying to use the Dart/Suburban. IEs inaction on this issue makes it clear they dont give a crap. This is what drives me mental. Do we know if there is any work going on behind the scenes to fix this display problem once and for all ? I have the sinking feeling there is NOONE in IE who has taken on the responsibility of getting each and every trains software fixed and standardised and WORKING. :mad: God Almighty !

Mark Gleeson 29-01-2006 21:35

Sunday 29-1-2006
 
19:45 Bray Howth
No PIS, no announcements, no maps
Showing Bray as destination on rear

ThomasJ 30-01-2006 23:34

This mornings 09:21 pearse-Bray DART. The audio and visual both stated that this train was running non-stop between Dun Laoghaire and Bray despite the fact that the timetable and PIS said otherwise.

Mark Gleeson 31-01-2006 00:28

Monday 30-1-2006
 
8:05 Greystones Howth
PIS and PA not working, display lit up for about 30 seconds near Sandymount that was it

17:15 Bray Malahide
No destination shown on rear

17:50 Pearse Dundalk
Side displays lit up for about 2 seconds and then switched off again

Mark Gleeson 31-01-2006 22:57

Tuesday 31-1-2006
 
13:05 Greystones Howth
Rear coach (8404) not showing a destination

17:15 Bray Malahide
Showing Bray on the rear display

17:25 Howth Bray
PiS stuck on Sutton, maps also stuck on sutton

Colm Donoghue 01-02-2006 12:01

6:35 dundalk -> bray
no display working, driver called the stops out though.

Mark Gleeson 01-02-2006 17:47

Wednesday 1-2-2006
 
16:15 Bray Howth
Rear coach showing Bray as destination (8314)

16:25 Howth Greystones
No destination shown on front coach (8401)
No displays working in front coach
PA working but volume to low
PA repeatedly announced CCTV present when its not fitted

17:55 Maynooth Rosslare
Showing Maynooth as the destination on the rear coach

17:43 Howth Greystones
Rear coach (8125) showing Bray as destination

Kildare Commuter 02-02-2006 11:49

The 0645 Kildare to Heuston had the correct destination board (29120-29220-29320-29420) but no internal PIS/Stops called

Mark Gleeson 02-02-2006 12:00

Damn we have been waiting with a camera to catch one with a stupid destination on the Kildare line

Still no PIS is in breech of the adopted accessibilty guidlines in fact its in breech of almost the entire section 13

ThomasJ 02-02-2006 23:08

Yeah I noticed that myself was on the 19:45 Heuston-Carlow this evening and the front displays were displaying. The second set which arrived when we got to hazelhatch was not displaying anything atall

(This might be slightly off topic but when i was leaving I saw a MK4 set parked at platform 8 I think, looking very well, side displays brightly displaying, that orange vision is quite a blinding colour. didn't see what the display said though!)


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